Journal Articles

How One EMS Agency in Nevada is Collecting, Analyzing Data

Clark County Fire Department leaders wanted to go beyond measuring response times and look more closely at patient care performance. But using their current software, reviewing performance was labor intensive and time consuming – they could look back at individual charts, or create spreadsheets about a particular indicator, but they couldn’t look at multiple aspects of all calls systematically. Clark County decided to use FirstPass, the tool that continually mines data in CADs and ePCRs, alerting managers to deviations in...

Fighting Fire with Data

FirstWatch customer Fire Chief Otto Drozd of Orange County Fire Rescue, FL and his team harness the power of data to make important measures available in real time, without significantly adding to their workload, to reach the highest level of performance possible. Read the Article.

Total Quality Management: How Richmond Uses Technology to Enhance the QA/QI Process

The Richmond Ambulance Authority is featured in the July issue of JEMS magazine for their innovative approach to quality, continually measuring, analyzing and improving outcomes and processes across the entire organization. Richmond Ambulance Authority uses FirstPass® technology to enhance and automate its Total Quality Management system. FirstPass automatically puts each patient care record through a series of tests, comparing documentation and patient care to agency protocols—allowing them to provide near real-time feedback to crews. Read the Article.

Drowning in Data, Thirsting for Knowledge

The benefits of real-time & near-real-time feedback As featured in the JEMS Data Supplement, FirstWatch Founder & President Todd Stout and John Tobin, alarm room captain for the Mesa Fire Department and lead educator with the University of Arizona's EPIC project, discuss how taking advantage of real-time feedback from today's modern monitor/defibrillators can improve provider and overall system performance. Read the Article.

What is Data Good For?

Download PDF (EMS World, August Issue, 2013) Alexander Garza, MD, MPH, former FirstWatch medical director and homeland security advisor and Nick Nudell, systems integration manager, discuss the necessity of collecting and evaluating data in real time to improve the quality of patient care. They provide examples of how different agencies around the country are putting their data to use.

How Technology Keeps New Orleans Alert In Real Time

Download PDF (JEMS, May MCI Issue, 2013) To monitor health-related threats, New Orleans turned to the FirstWatch Realtime Situational Awareness System, which is used by systems throughout the world. The sophisticated system tracks information entered into computer-aided dispatch (CAD) systems in real-time, and immediately sends an alert via email or text message to designated public health and safety officials if it detects certain symptoms or trends of concern.  

High Anxiety: National Security Events Take Collaboration, Planning

The Democratic and Republican National Conventions are two of the United States’ most important and highest stakes gatherings. As thousands of elected officials, delegates, and media representatives descended on the respective host cities, public health and safety officials from the local, state, and federal levels worked with FirstWatch to prepare for threats—manmade or natural—that could disrupt the events.

More 911 Centers Are Using Real-Time Data to Improve Performance

(The Journal of Emergency Dispatch, 2012) By Jenifer Goodwin Last year Thomas McEntee, general manager for American Medical Response (AMR) in Riverside, Calif., was looking for ways to improve response times in his service area, which encompasses some 5,500 square miles and just under 2 million people. "When we started to drill down and look at each individual time interval and where there were opportunities for us to save a few seconds here or there, one area we decided to focus on was...

EMS Royal Flush

Download PDF (Journal of Emergency Medical Services, JEMS, February 2012)Against all odds, Jersey City Medical Center EMS reinvented itself and achieved five major national EMS recognitions. Their epic efforts set a new standard for overcoming adversity, EMS system redesign, clinical excellence and employee acceptance–and implementing electronic processes like FirstWatch was part of the solution.