Improvement Science: System of Profound Knowledge During this session we will talk about the four lenses of improvement science, based on Deming’s System of Profound Knowledge. While the name of the system is intimidating, it’s actually really helpful and easy to apply.
Montgomery County, Maryland Fire & Rescue Service’s Russell Patterson shares how process ownership is streamlining their ACS, STEMI management in this EMS1 article by By Tim Burns and Mike Taigman.
JEMS article by Lane Kilpatrick, quality improvement manager for Community Ambulance in Georgia. FirstWatch automates the QA process and helps to provide immediate feedback to crews and focus on the things that matter to patients.