Who We Are

Our team is committed to customer service

FirstWatch team members have more than 350 years of public safety experience and over 300 years of public safety software experience. Their roles — from the engineers to customer support representatives — are to provide solutions, drawing upon their technology expertise and real-world experience in public safety, to address your agency’s unique situations. Clients have called FirstWatch their “lifeline,” with team members who understand their needs and won’t rest until a solution is found.


Responsive, Dependable

Our dedicated FirstWatch team is a critical component to our success! We’re all about doing the right things for the right reasons, for our customers, their patients, the citizens they serve – and each other.

Trust Level and Confidence Rating in our Staff
99%
Believe We Provide a Higher Level of Service Compared to Other Vendors
93%
Overall Satisfaction Rating of FirstWatch as a Solution & as a Vendor
96%
Overall Satisfaction with the Responsiveness of Our Staff
98%

* According to a 3rd party survey administered to all FirstWatch customers.


Meet the FirstWatch Team

FirstWatch Gives Back

FirstWatch gives back…it’s just part of our culture.

Many of our FirstWatch team members come from public safety backgrounds–former paramedics and EMTs, EMS directors and communication center managers. We even have a former Fire Chief! So it comes as no surprise that these folks — who dedicated themselves to helping people in their prior public safety careers — bring these traits with them to FirstWatch.

From humble beginnings helping others (and our customers), giving back has been an important part of our team members’ lives for years. Our talented and dedicated team has spent countless hours donating time, money, leadership and energy to a variety of programs, including EMS and public safety industry groups, youth sports, community organizations, church groups, and major national non-profit organizations like the Susan G. Komen Foundation, the National Kidney Foundation and the American Cancer Society.

We love to have our employees involved in our community, so we offer each employee one day with pay per calendar year to volunteer at an organization of their choice.

We invite you to learn about Make-A-Wish Foundation of San Diego, San Diego Project Heartbeat and Duane Morris, our donation-matching partner.