FAQs

Yes, we have a SUPER Early Bird Discounted rate of $789 through June 30th. On July 1, 2026 our Early Bird Discounted rate of $889 kicks in through August 1, 2026. After that the regular conference rate of $989 applies. We also offer a $50 per person discount on each additional attendee from the same agency up to 9 people. 10 or more from the same agency receive $100 per person discount. (All prices are in US Dollars.)

Your registration fee includes all sessions and access to one-on-ones with our team. Also included are: refreshments on Monday, breakfast and lunch on Tuesday, Wednesday, and Thursday, as well as a cocktail hour on Tuesday, and a beach-front luau performance and dinner on Wednesday. You won’t want to miss this! We will also provide coffee breaks and light snacks on all three conference days.

Once you start filling out the form, you will have the option to add additional team members. They will automatically be given the Same Agency Discount. Click on “Add Another Registrant” underneath the total.

Please download instructions.

Please download instructions.

Once you are registered for the conference, you will receive a pop-up message with a link to print a receipt, and a confirmation email with a link to print a receipt. If you can’t find your receipt or need another receipt sent to you, you can go to the registration page, and click “Resend Confirmation” in the top bar, and enter your email address. 

Yes, you are able to cancel your registration and receive a refund or credit towards next year’s event. Please contact Jenny at jabercrombie@firstwatch.net.

Yes. When you go to the registration page and register, under Billing Information/Payment Method, there is a choice to mail in a check. Mail checks to: FirstWatch, 2035 Corte Del Nogal, Suite 101, Carlsbad, CA 92011. All checks must be received within 30 days of your registration.

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We have secured a DEEPLY discounted rate of $199 + tax per night. The room rate includes Wi-Fi and discounted parking of $15/night for our attendees (regularly $38 per night). Additionally, the $46 resort fee has been waived. If you will be needing hotel accommodations, we encourage you to make your reservations using the link below, or by calling 1-800-422-8386 with the Group Code “FirstWatch26” before 5 pm Pacific Time on Wednesday, August 12th, 2026. Rooms will be offered on a first-come-first-serve basis and often sell out, so please make your reservations early.

Yes, parking is available at the Catamaran for a reduced rate of $15/night for our attendees (regularly $38 per night) (self-parking) or $44 valet.

There is no certification available at the conference.

Yes! We will be using the Whova app in 2026. Attendees will be getting a link to join with instructions about two weeks prior to the event. You’ll be able to personalize your agenda, take polls, chat with attendees and the FirstWatch team, find out where a group is meeting for dinner or getting together for a morning walk, and more!

There is not a virtual component to this year’s conference. After the conference has ended, we may elect to share certain recordings with attendees. 

Get started with one-on-ones here.

In addition to the additional expenses for FirstWatch staff, wages, travel, and food, during the event, hotel expenses everywhere are extraordinary. When companies have conferences at a hotel or convention center, the venue requires catering and other services to be handled through them and charge extremely high rates for food, audio-visual, etc. (For example 10 gallons of coffee is $1,130.00 and each sandwich lunch is $52.) FirstWatch loses money on every Collaborate Live, but we have negotiated the best possible price for value, and feel that the investment is worth it in order to have face-to-face gatherings like this. Interestingly, this is one of the reasons most conferences have sponsors and exhibitor booths, because the income from the sponsors and exhibitors helps defray the conferences’ expenses. We are considering if there is a way to include sponsors and exhibitors in Collaborate Live in the future without detracting from the conference itself, but the feedback we’ve had from attendees so far is that they prefer it without exhibitors, so we’re holding off as long as we can.