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Technical Support for Public Safety and Public Health:
Routine support and FirstWatch consulting is available during our normal business hours — 8 a.m. to 5 p.m. (Pacific) Monday – Friday.
Please call our Support team at 760-658-9855, Option 2. If we’re helping other customers, please either leave a message, or e-mail us at firstname.lastname@example.org. Our team will receive your request and get back to you as soon as possible during our normal business hours.
Urgent Customer Support assistance is available 24 hours a day, 7 days a week.
If you have an urgent request that should not wait until we call you back during business hours, please call our Support team at 760-658-9855. If we’re helping other customers, or it’s after our normal business hours, please leave a message. Our on-call staff will receive the message and get back to you as soon as possible.