Careers

Join our Family

FirstWatch is a small company with a big commitment to those who depend on us. Our customers (EMS, fire, police, public health, and hospitals) provide the essential safety net for people throughout the US and Canada. These customer/partners literally have lives in their hands every day. Our team members enjoy our fast paced, innovative and fun culture that’s laser focused on meeting the needs of our customers so they can take good care of their communities. If you’re people-oriented, kind, able to learn new things quickly, and love being part of a small, hard-working, intensely cohesive team doing big things then we’d love to see if there’s a place for you on our team.

FirstWatch Team 2023

Open Positions – Location Carlsbad, CA

Would you like to work with people you can call family? Do you enjoy being a great partner and taking care of the community? How about knowing your work helps people within emergency service agencies to provide quality services to our communities? If you’d like to join the FirstWatch family, continue reading about a position we have available for you…

At FirstWatch, we value our employees’ well-being and understand the importance of work-life balance. We partner with public safety and healthcare professionals to turn raw data into valuable and actionable information, improving operational effectiveness and driving better outcomes.  When customers use FirstWatch, they view easy-to-read, customizable web pages, dashboards, charts, graphs, and maps designed to make it easy to interpret the data collected by their 911 and public safety systems. FirstWatch is a growing, family-oriented company based in Carlsbad, California; most work is conducted remotely, with some required work hours at the office. In-office work hours will be set according to each position. Started in 1999, our people, company culture, and wonderful customers are the keys to our success. We’re all about doing the right thing for our customers, their patients, the citizens they serve—and each other.

Send us your resume if you want to collaborate with a creative, intelligent, caring team.

SUMMARY

We are seeking two entry-level or one mid-level experienced persons in Microsoft Power BI and/or SQL Server Reporting Services (SSRS) to join our team. The ideal candidate will be responsible for analyzing business problems to determine the best way to apply BI capabilities to deliver solutions. Someone who will take great care of our customers is a customer service centric personality and able to work in a fast-paced environment, listening to and interpreting the customers’ business needs and delivering work products on time.  This position shares responsibility (rotates) with other team members for 24×7 on-call duties, approximately two days every eight weeks, and must thrive in this high-responsibility, high-availability environment.

DESIRED SKILLS and EXPERIENCE

  • Public Safety and Public Software Experience (Police, Fire, and EMS) preferred but not required
  • MS SQL Server: 2- 4 years experience working with stored procedures, queries, views, tables, and functions
  • Proficiency with Excel
  • Develop reporting for business consumption using various BI tools, primarily Power BI and SSRS.
  • Deploy and Validate BI solutions
  • Report development and analytic experience using relational database management systems and report writing: 2 – 4 years experience
  • Experience and/or familiarity with Power Apps desired but not required.
  • Work with technical leads and architects to implement new standards, new technology, and tactical BI-related solutions that drive the business strategy forward.
  • In addition to a strong business understanding, must have expertise in data analysis and data presentation, reports requirements development, enterprise technology application and support.
  • Analytical, logical, and systematic approach to problem-solving
  • Ability to come up with a design document from meetings and convert it into a working user interface
  • Reporting life-cycle including planning, design, development, implementation, maintenance, troubleshooting, support, and training
  • Managing multiple projects related to report development and deployment
  • Ability to prioritize work and complete assignments on time
  • Strong oral and written communication skills; strong personal and presentation skills
  • Positive attitude with the ability to establish and maintain constructive working relationships with peers and cross-functional team members from various business functions.
  • Team player and great collaborator, also self-motivated and able to work independently
  • Strong troubleshooting skills

DESIRED EDUCATION

  • Associate’s Degree in Computer Science, Data Analytics, or equivalent work experience.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit, walk, talk, and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
  • The employee is occasionally required to move around the office.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • May require travel, dependent on company needs.
  • The employee may occasionally lift and/or move up to 30 lbs.
  • Can work under deadlines.
  • Employee must have Internet/Phone/Camera Connectivity.
  • The position may require flexible scheduling, off-shifts, weekends, holidays, on-call, and overtime hours of work, as per department policy or procedures.
  • The noise level in the work environment is usually moderate to active.

EEO STATEMENT
FirstWatch is committed to diversity, equity, inclusion, and equal employment opportunities for all employees and applicants. All employment is decided based on qualifications, personal merit, experience, ability, job performance, and business needs.

FirstWatch prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), family or parental status, sexual orientation, gender identity and/or expression, national, social or ethnic origin, disability status, genetics, protected veteran status, marital, civil union or domestic partnership status or any other characteristic protected by federal, state or local laws.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ACKNOWLEDGEMENT
This job description is not a comprehensive listing. The above statements describe the general nature and level of work the incumbent performs in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. The list is subject to change at any time and will include other tasks and responsibilities as assigned.

Reporting to the Controller, this role is vital to our team, assisting the department/company in many aspects.  This position offers a unique professional growth and development opportunity as a multifunctioning role. You will be responsible for supporting tasks of the bank, credit card, general ledger reconciliations, accrual entries, invoicing, supplier payments, journal entry processing, and in-progress accounting within NetSuite. Tasks will also include assistance with contracts and maintaining various documentation. HR queries, audits, and payroll assistance will sometimes be needed. Support will also be provided to all departments assisting the Controller, Project Management, and Human Resources. It is an opportunity for the right individual to utilize a background and related experience to contribute positively to attaining the department’s goals and vision using confidentiality and being an epic team player.

At FirstWatch, we value our employees’ well-being and understand the importance of work-life balance. We partner with public safety and healthcare professionals to turn raw data into valuable and actionable information, improving operational effectiveness and driving better outcomes.  When customers use FirstWatch, they view easy-to-read, customizable web pages, dashboards, charts, graphs, and maps designed to make it easy to interpret the data collected by their 911 and public safety systems. FirstWatch is a growing, family-oriented company based in Carlsbad, California; most work is conducted remotely, with some required work hours within the office. In-office work hours will be set according to each position. Started in 1999, our people, company culture, and wonderful customers are the keys to our success. We’re all about doing the right thing for our customers, their patients, the citizens they serve—and each other.

Send us your resume if you want to collaborate with a creative, intelligent, caring team.

DUTIES/RESPONSIBILITIES

  • A/R – Generate monthly (SaaS) annual (ASM) to customers using NetSuite Software
  • A/R Collections
  • Customer’s account reconciliation – credit calculation
  • Maintain customers’ accounts; current contact information
  • Update live dates from project management into various spreadsheets
  • Perform month-end reconciliations and prepare month-end journal entries
  • Assist with month-end and year-end financial reporting
  • Customer service – fulfilling customer requests such as quotes, W9, and ACH forms
  • Manage the day-to-day incoming and outgoing mail
  • Generate daily deposit email & saving remittance advice documents
  • Maintain files: contractor, vendor, personnel, insurance
  • Assist with all HR audits and records for appropriate paperwork and compliance. (ex. Work Comp, General liability)
  • Assist with Cash Projections
  • Assist with payroll journal entries
  • Assist with Budget
  • Assist with any projects assigned by any department request.
  • Assist with developing, organizing, and providing training and compliance updates
  • PTO reconciliation
  • Special projects
  • Some off-site work may be required. Some travel may be needed.
  • Perform other related duties as required.

REQUIRED SKILLS/ABILITIES

  • Bring passion and positive energy to work each day.
  • A team player and great collaborator; also self-motivated and able to work independently
  • Strong understanding of accounting general ledger concepts (debits/credits)
  • Ability to function well in a fast-paced, dynamic environment with competing priorities.
  • Must be creative and be able to think outside of the box.
  • Executional excellence that showcases attention to detail and adherence to deadlines.
  • Ability to anticipate issues and collaborate with Controller and other stakeholders to develop resolutions.
  • Must be able to start and follow a project through to completion.
  • Expertise in written and verbal communication.
  • Excellent project management skills, with the ability to deliver multi-faceted projects on time.
  • Experience working with internal and external creative resources to assist all departments as needed.
  • Strong communication, research, presentation, and creative skills.
  • Ability to research, translate findings, and present to all audiences

TECHNOLOGY

  • Expertise using NetSuite Software
    • Project Revenue, recognition, budgeting, financial reporting, and daily general ledger activity.
  • Expertise in Microsoft Office Suites,
    • Specifically, Excel
  • Teams
  • Outlook
  • com

ATTRIBUTES

Trustworthy, respectful, team player, flexible, self-driven, resourceful, strong multi-tasker, quick learner, NetSuite

EDUCATION

Associate’s degree or minimum of 3 years equivalent practical experience within accounting.
Certification within related fields is desirable but not required.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • While performing the duties of this job, the employee routinely is required to sit, walk, talk, and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
  • The employee is occasionally required to move around the office.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • May require travel dependent on company needs, which may include overnight travel
  • The employee may occasionally lift and move up to 30 lbs.
  • Can work under deadlines.
  • The position may require flexible scheduling, off-shifts, weekends, holidays, on-call, and overtime hours of work, as per department policy or procedures.
  • The noise level in the work environment is usually moderate to active.

EEO STATEMENT

FirstWatch is committed to diversity, equity, inclusion, and equal employment opportunities for all employees and applicants. All employment is decided based on qualifications, personal merit, experience, ability, job performance, and business needs.

FirstWatch prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), family or parental status, sexual orientation, gender identity and/or expression, national, social or ethnic origin, disability status, genetics, protected veteran status, marital, civil union or domestic partnership status or any other characteristic protected by federal, state or local laws.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ACKNOWLEDGEMENT

This job description is not a comprehensive listing. The above statements describe the general nature and level of work the incumbent performs in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. The list is subject to change at any time and will include other tasks and responsibilities as assigned.

Apply Now

To apply, send cover letter and resume to jobs@firstwatch.net.

Please, no recruiters or headhunters.

Apply Now