“The people I have met and gotten to know at FirstWatch, our customers and colleagues, are true inspirations. Their desire is to make lives and situations better. To get to learn from them every day is a gift I treasure.”
“Helping the helpers” motivates Melissa in her work as a FirstWatch project coordinator, a client service specialist who’s always ready with a smile. She grew up in Chicago and loves spending time with her husband, two daughters, and two dogs.
Technical Product Owner
If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it.
Vice President & Partner
Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.
Manager of I.T.
He’s tasked with making sure the computing systems, including the hardware and software that our customers and internal staff rely on to run FirstWatch, is properly maintained and updated.
VP – Special Engineering Projects Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.
Software Development Manager
Francis is one of the FirstWatch software engineers who ensure the website is running as it should, with constant updates and improvements to make it even more user-friendly.
Regional Sales Manager
“It brings me joy when I can find a solution to our clients’ needs. Just watching their faces light up when they hear what we can offer is a great reminder of why I love working here.”
Pam works with us to provide information and summarize alerts, advisories, guidelines, and articles regarding flu and other infectious disease happenings across the United States, Canada and other countries.
Director of Sales
Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.
Associate Customer Care Consultant
Inspired by helping others, Celene radiates a positive energy to the FirstWatch team and our clients. Fond of horoscope reading, she currently resides in Temecula, but originally hails from Hawaii where she attended college.
David is a math whiz with a love for planning and office snacks. “I love working with a team of people who also value helping our customers achieve their goals, both in performance and budgeting.”
Manager – ResilientFirst “Driven resilience training is an imperfect process, good one day not so good the next; it’s not linear. Which means it works some days and not others and that’s how it’s supposed to be; however, change occurs when commitment and discipline meet small daily actions over time.”
Solutions Specialists, Reports
Jordan brings over a decade of public safety experience to FirstWatch in his role as Solutions Specialist. A relationship-builder, he creates meaningful experiences for customers by delivering customized report solutions designed for their unique needs.
Manager, Solutions Specialist – Clinical
With a special focus on clinical work, Ryan aims to give our customers the ability to focus on what is important in their particular service so that they can spend less time trying to determine where they can improve.
Senior Data Scientist
As a senior data scientist at FirstWatch, Bocar is an expert problem solver and data analysist. Taking the term “math whiz” to another level, his proven track record of developing world-class data science outcomes helps us provide public safety with meaningful information.
Regional Sales Manager “I help our customers use the datathey are already collecting for enhanced situational awareness, improved operational effectiveness, and better outcomes. My goal is to help the helpers solve problems!!”
Vice President, Chief Operating Officer, & Chief Financial Officer Financial reporting and analysis, billing and collecting, budgeting and forecasting, strategic planning and HIPAA compliance are just a few of Randy’s responsibilities at FirstWatch.
Founder & President “The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”
Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.
Solutions Specialist – Clinical
An indefatigable member of the Clinical Solutions team, Armando brings deep experience and a passion for quality healthcare to his work and to FirstWatch clients. When he’s not working, studying or volunteering, you can find him spending time in the outdoors with his wife and son.
Director of Customer Care
Whether it’s handling installations and orientations or consulting with customers on specific questions or requests, Jim is dedicated to making sure customers get the support they need.
Solutions Specialist – Reports
Jake is responsible for overseeing and maintaining customer deliverables from the time a contract is signed until the account is fully implemented and turned over to the Customer Care team.
Senior Software Engineer
The more complex the programming challenge, the more Stephen likes to delve into it.
Meet Our Recent Retirees
John Rodenhausen is a motivated “people person” who provided us with exceptional inside support for the entire sales team.
Nancy was our first employee, back in 2003. She wore many hats over the years, from Office Manager to Conference Coordinator.
Jay, as our Project Manager, made sure the entire process of installing FirstWatch — from planning to legal to deployment — ran smoothly. Jay retired in 2018 after working with FirstWatch for 13 years.