FirstWatch Team

Meet Our Team (Click each photo to view bio)

Dave Amaya

Regional Sales Manager
Dave connects with clients to bring them innovative solutions that meet their needs.

Janet Baker

Senior Customer Care Consultant
If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it.

Jon Baker

Solutions Specialist – Reports Lead
“I feel at home in this industry, and it feels incredible to be a part of making it stronger through the work I’m involved with.”

Marc BakerMarc Baker

Vice President & Partner
Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.

Todd Blevins

Clinical Solutions Specialist
“I really enjoy connecting with customers and helping them work through their problems to realize the full potential of our product.”

Isaac Briones

Software Engineer I
Isaac Briones is the go-to guy for building triggers and addressing customer requests.

Daniel Brown

Solutions Specialist – Reports
Daniel specializes in Report development for our customers.

Michael Burwell

Manager of I.T.
He’s tasked with making sure the computing systems, including the hardware and software that our customers and internal staff rely on to run FirstWatch, is properly maintained and updated.

Sara CinqSara Cinquegrani Cappiello

Executive Coordinator
By coordinating and organizing the daily activities for Todd Stout, CEO and Founder, she allows him to focus on what matters, customers and his FirstWatch team.

Chris Carlson

Product Manager
Chris works daily with our customers and prospective clients in the Midwest.

Edward Chiu

VP – Special Engineering Projects
Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.

Zian Choy

Software Engineer II
Zian Choy is called upon to do anything from system updates to customer requests.

Francis Chue

Software Development Manager
Francis is one of the FirstWatch software engineers who ensure the website is running as it should, with constant updates and improvements to make it even more user-friendly.

Israel Cintora

Software Engineer II
Israel Cintora works closely with our support staff to turnout virtually any trigger our customers might ask for.

Jazmin CintoraJazmin Cintora

Financial Analyst
Jazmin is a mastermind in accounting with a passion for making a positive impact on her clients and colleagues.

Carlynn-2020-200Carlynn Crampton

Regional Sales Manager
“It brings me joy when I can find a solution to our clients’ needs. Just watching their faces light up when they hear what we can offer is a great reminder of why I love working here.”

Paul Crosby

Senior Software Engineer
Paul Crosby is called upon to do anything from build triggers, work on data source installations, or enhance product features.

Darlene Davis

Customer Care Consultant
Darlene Davis is responsible for overseeing project tasks, creating user accounts, documenting client communication and troubleshooting client inquires.

Phil Davis

Regional Manager
“It is the long-term relationships that I develop with customers that motivates me to help identify and meet each customer’s personal needs.”

SharmilaSharmila A. Ghani

Integration Specialist
Sharmila is a project management master, combining her skills in data analysis and customer service to ensure everything runs smoothly for customers.

Pam Farber

Pam works with us to provide information and summarize alerts, advisories, guidelines, and articles regarding flu and other infectious disease happenings across the United States, Canada and other countries.

Terry Fitch

Sales Manager
Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.

CeleneCelene Fraticelli

Associate Customer Care Consultant
Inspired by helping others, Celene radiates a positive energy to the FirstWatch team and our clients. Fond of horoscope reading, she currently resides in Temecula, but originally hails from Hawaii where she attended college.

Alex Garcia

Software Engineer – User Interface
Alex Garcia  is responsible for keeping the look and feel, presentation and interactivity of our FirstWatch products up-to-date.

Debbie Gilligan

Director of Product Development
For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drives her success.

Katelyn Gilligan

Project Manager
Katelyn finds the challenges and learning opportunities very rewarding. She “learns something new every day.”

David Hall

Sr. Accountant
David is a math whiz with a love for planning and office snacks. “I love working with a team of people who also value helping our customers achieve their goals, both in performance and budgeting.”

Bernie Horak

Clinical Solutions Specialist
“I see myself as a bridge between our customers and our engineering staff to mine for the data that is in their systems and collect and develop it into a useful format.”

Wayne JohnsonWayne Johnson

Solutions Specialist – OCU
Wayne Johnson focuses on understanding customer needs and helping to solve their challenges with products related to the online compliance utility.

Daniel KirkDaniel Kirk

Software Engineer 1
Daniel brings an energetic, creative attitude, a deep knowledge of software and a commitment to helping others to FirstWatch and his team as a software engineer.

Scott Kraetsch

Technical Product Owner
Scott is a “Jack of All Trades” here at FirstWatch where he loves to help in any way he can to ensure our number one focus always remains our customers.

Kevin Lee

Director of Engineering
When it comes to digging in and solving technical issues or developing new software that expands what FirstWatch can offer customers, Kevin Lee is the right one for the job.

Ryan Maloney

Manager, Solutions Specialist – Clinical
With a special focus on clinical work, Ryan aims to give our customers the ability to focus on what is important in their particular service so that they can spend less time trying to determine where they can improve.

Bocar Sow Mbengue, PhD

Senior Data Scientist
As a senior data scientist at FirstWatch, Bocar is an expert problem solver and data analysist. Taking the term “math whiz” to another level, his proven track record of developing world-class data science outcomes helps us provide public safety with meaningful information.

Mercedes Mancuso

Manager, HR/Office
“I like that my position requires a lot of different skills and the challenge of handling a variety of tasks, but most of all, I like taking care of people.”

SallyOSally Olson-Nelson

Regional Sales Manager
I help our customers use the data they are already collecting for enhanced situational awareness, improved operational effectiveness, and better outcomes.  My goal is to help the helpers solve problems!!

John Selters

Director of Integrations
John Selters oversees data source integrations for clients.

Randy SkomsvoldRandy Skomsvold

Vice President & Chief Financial Officer
Financial reporting and analysis, billing and collecting, budgeting and forecasting, strategic planning and HIPAA compliance are just a few of Randy’s responsibilities at FirstWatch.

CrystalCrystal Spaulding

Customer Care Consultant
Crystal’s goal is to support customers and exceed their expectations in care by listening, guiding, and problem solving.

Todd-Stout-webTodd Stout

Founder & President 
“The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”

Yvonne Stringer

Solutions Specialist – OCU Lead
Yvonne’s priority is being there for customers, day or night, to make sure they’re getting the most out of FirstWatch.

Mike TaigmanMike Taigman

Improvement Guide
Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.

Silvia Verdugo

Medical Director
Silvia is excited to work with people in this role, “One of my customers once said, ‘I sent you a wish list, I can’t believe you made it a to-do list.’ It was a wonderful thing.”

Jim Veskerna

Director of Customer Care
Whether it’s handling installations and orientations or consulting with customers on specific questions or requests, Jim is dedicated to making sure customers get the support they need.

Jake WeaverJake Weaver

Solutions Specialist – Reports
Jake is responsible for overseeing and maintaining customer deliverables from the time a contract is signed until the account is fully implemented and turned over to the Customer Care team.

Stephen Wong

Senior Software Engineer
The more complex the programming challenge, the more Stephen likes to delve into it.

Meet Our Recent Retirees

John Rodenhausen

Account Executive
John Rodenhausen is a motivated “people person” who provided us with exceptional inside support for the entire sales team.

Nancy Rodenhausen

Nancy was our first employee, back in 2003. She wore many hats over the years, from Office Manager to Conference Coordinator.

Jay Bechelli

Jay, as our Project Manager, made sure the entire process of installing FirstWatch — from planning to legal to deployment — ran smoothly. Jay retired in 2018 after working with FirstWatch for 13 years.