Carlynn came to FirstWatch with more than 30 years of public safety and customer-focused experience. She has the important role of getting a thorough understanding of a client’s operations and the challenges they face. “It brings me joy when I can help find a solution to our clients’ needs,” she says. “Just watching their faces light up when they hear what we can offer is a great reminder of why I love working here.”
She has a rich history in public safety, starting as a dispatcher, a reserve police officer, and eventually becoming a communication center manager who led her organization to become one of the first Accredited Centers of Excellence, through the International Academies of Emergency Dispatch (IAED). She went on to become the Associate Director of IAED, where she advocated for the profession and helped scores of 911 centers also become accredited. During her tenure with the IAED she partnered with Fitch & Associates to co-create the Communication Center Manager Course where she was fortunate enough to interact with today’s communication center leaders from across the country. Carlynn also serves as a reviewer for the Commission on Accreditation of Ambulance Services (CAAS), and was the President of Utah Chapter of the National Emergency Number Association (NENA).
Carlynn earned her BS at the University of Utah, majoring in Speech Pathology and Audiology, a degree she says helps her approach others in a compassionate and supportive way. She loves her family (her husband, three children, four grandchildren, three stepchildren, three sons-in-law, and one daughter-in-law), her cocker spaniel Barkley and the great outdoors, where you can find her waterskiing, kayaking, snow skiing, and hiking.