Academy Analytics by FirstWatch is the result of a collaboration between FirstWatch and the International Academies of Emergency Dispatch (IAED – www.emergencydispatch.org) to provide near-real-time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.
FirstWatch has partnered with the IAED and Priority Dispatch since 2002, monitoring 22 million ProQA records (more than 12 million via Academy Analytics). Now, agencies using ProQA can benefit from near-real-time analytics quickly and easily by adding Academy Analytics to their ProQA system. To learn more about Academy Analytics, please view the featured video under our Academy Analytics Webinar Series, and sign up for email updates. Then contact your Priority Dispatch Account Manager to learn about your next steps. You can view the Academy Analytics product page (on Priority Dispatch) here.
The four videos below (under 30-seconds each) are quick demos on Dashboard, Time Series, Final Dispatch, and Call Volume. (There is no audio on these videos.)
Academy Analytics Webinar Series
Take a deep dive into Academy Analytics in this webinar series that shows you how into we can help you monitor your center’s ProQA performance.
Scott Kraetsch demonstrates the benefits of Academy Analytics in this 20 minute video excerpt from our May 26, 2021 webinar.
For complete webinar, view on ProdigyEMS.
Carlynn (Page) Crampton gives an overview of Walk Me, the training tool in Academy Analytics in this 3-minute video.