FirstWatch at Navigator 2025

FirstWatch at Navigator 2025

April 14-17 | Marriott World Center | Orlando, FL

We are thrilled to connect with you all at this year’s Navigator conference!

Stop by the FirstWatch Booth #404 and say hi!


Are you looking to connect with a specific member of our team while you are here?

Todd Stout

Todd Stout
Founder & President
858-395-1728
tstout@firstwatch.net

Mike Taigman

Mike Taigman
Improvement Guide
510-593-5730
mtaigman@firstwatch.net

Carlynn Crampton

Carlynn (Page) Crampton
Engagement Strategist
385-243-4697
ccrampton@firstwatch.net

Scott Kraetsch

Scott Kraetsch
Technical Product Manager
619-630-7268
skraetsch@firstwatch.net

Ryan Dedmon

Ryan Dedmon, MA
Data Analyst
rdedmon@firstwatch.net


Find us at Navigator:

Monday, April 14

6:00 pm – 7:30 pm
Exhibit Hall Welcome Reception
Party

Visit the FirstWatch Booth #404 for the Exhibit Hall Gala

Take advantage of this valuable opportunity to explore the Exhibit Hall, engage with familiar faces, and establish connections with new acquaintances. You can also spend this time discovering the wide range of exceptional services and products presented by our esteemed exhibitors.

 Tuesday, April 15

11:00 am – 3:00 pm
Exhibit Hall

Visit the FirstWatch Booth #404


7:00 pm – 9:00 pm
Attendee Party

There’s something for everyone, whether you like dancing, music, or simply chilling with your colleagues while enjoying a snack.

Wednesday, April 16

8:00 am – 1:30 pm
Exhibit Hall

Visit the FirstWatch Booth #404


9:15 am – 10:05 am
Mentoring Leaders for Low Stress Centers
Leadership & Operations
Magnolia 10-12

Speaker:
Mike Taigman, Improvement Guide, FirstWatch

Our fast-paced, high-pressure, understaffed world has enough stress. Too often, telecommunication professionals point to leaders and supervisors as their primary source of stress. This interactive session will explore how effective mentoring of leaders can cultivate a culture that minimizes additional stress. You’ll learn practical coaching strategies to help leaders dial down their stress, activate their emotional intelligence, and use empathy and compassion to maintain performance while lowering stress. You will also explore the PIP Index to inventory your leadership style and how to use it while mentoring others.


1:15 pm – 2:05 pm
The Power of Peer Support for Leaders
Leadership & Operations
Magnolia 10-12

Speakers:
Carlynn (Page) Crampton, Engagement Strategist, FirstWatch
Ryan Dedmon, Data Analyst, FirstWatch

This interactive session will provide leaders a brief overview of the power of peer support and how it can organically optimize working conditions for everyone in the communication center. Attendees will participate in a simple team-building exercise that will challenge them to think differently about peer support. This session will give leaders a new tool to check in on their employees and change the culture in their centers.

Thursday, April 17

10:45 am – 12:00 pm
Closing Keynote Session with Awards
General Session

Speakers:
Jerry Overton, President, IAED
Thurl Bailey
Todd Stout, President and Founder, FirstWatch (Todd Stout will have a brief talk before the presentations of the Dr. Jeff J. Clawson Leadership award and Research Poster recipients.)

Make sure to bookend your week by attending the Closing Keynote. You won’t want to miss out on the presentations of the Dr. Jeff J. Clawson Leadership award and Research Poster Winner. We’ll end with a captivating keynote delivered by Thurl Bailey, former NBA player and singer-songwriter, deliver an engaging keynote speech filled with wit and wisdom. Sponsored by: FirstWatch


View/download our handouts

FirstWatch Handout-2023 Thumbnail

FirstWatch

Academy Analytics 12-Pager Thumbnail

Academy Analytics

FirstPass-2023 Thumbnail

FirstPass

Helping MORE Helpers Thumbnail

Helping More Helpers

IDV FAQs 2023 Thumbnail

Interactive Data Visualization (IDV) FAQs

FOAM FAQs 2023 Thumbnail

Fire Operations Accreditation/Analytics
Module (FOAM) FAQs

FirstWatch Fire 2023 Thumbnail

FirstWatch Fire



Academy Analytics Overview by Carlynn (Page) Crampton (7-1/2 minutes)


RQI logo

April 14-17 | Marriott World Center | Orlando, FL

Marriott World Center, Florida

See map below for location of our FirstWatch booth.

Navigator 2025 Exhibit Hall Booth 305-404-402