FirstWatch at Navigator 2025
April 14-17 | Marriott World Center | Orlando, FL
We are thrilled to connect with you all at this year’s Navigator conference!
Stop by the FirstWatch Booth #404 and say hi!
Are you looking to connect with a specific member of our team while you are here?
Todd Stout
Founder & President
858-395-1728
tstout@firstwatch.net
Mike Taigman
Improvement Guide
510-593-5730
mtaigman@firstwatch.net
Carlynn (Page) Crampton
Engagement Strategist
385-243-4697
ccrampton@firstwatch.net
Scott Kraetsch
Technical Product Manager
619-630-7268
skraetsch@firstwatch.net
Ryan Dedmon, MA
Data Analyst
rdedmon@firstwatch.net
Find us at Navigator:
Monday, April 14
6:00 pm – 7:30 pm
Exhibit Hall Welcome Reception
Party
Visit the FirstWatch Booth #404 for the Exhibit Hall Gala
Take advantage of this valuable opportunity to explore the Exhibit Hall, engage with familiar faces, and establish connections with new acquaintances. You can also spend this time discovering the wide range of exceptional services and products presented by our esteemed exhibitors.
Tuesday, April 15
11:00 am – 3:00 pm
Exhibit Hall
Visit the FirstWatch Booth #404
7:00 pm – 9:00 pm
Attendee Party
There’s something for everyone, whether you like dancing, music, or simply chilling with your colleagues while enjoying a snack.
Wednesday, April 16
8:00 am – 1:30 pm
Exhibit Hall
Visit the FirstWatch Booth #404
9:15 am – 10:05 am
Mentoring Leaders for Low Stress Centers
Leadership & Operations
Magnolia 10-12
Speaker:
Mike Taigman, Improvement Guide, FirstWatch
Our fast-paced, high-pressure, understaffed world has enough stress. Too often, telecommunication professionals point to leaders and supervisors as their primary source of stress. This interactive session will explore how effective mentoring of leaders can cultivate a culture that minimizes additional stress. You’ll learn practical coaching strategies to help leaders dial down their stress, activate their emotional intelligence, and use empathy and compassion to maintain performance while lowering stress. You will also explore the PIP Index to inventory your leadership style and how to use it while mentoring others.
1:15 pm – 2:05 pm
The Power of Peer Support for Leaders
Leadership & Operations
Magnolia 10-12
Speakers:
Carlynn (Page) Crampton, Engagement Strategist, FirstWatch
Ryan Dedmon, Data Analyst, FirstWatch
This interactive session will provide leaders a brief overview of the power of peer support and how it can organically optimize working conditions for everyone in the communication center. Attendees will participate in a simple team-building exercise that will challenge them to think differently about peer support. This session will give leaders a new tool to check in on their employees and change the culture in their centers.
Thursday, April 17
10:45 am – 12:00 pm
Closing Keynote Session with Awards
General Session
Speakers:
Jerry Overton, President, IAED
Thurl Bailey
Todd Stout, President and Founder, FirstWatch (Todd Stout will have a brief talk before the presentations of the Dr. Jeff J. Clawson Leadership award and Research Poster recipients.)
Make sure to bookend your week by attending the Closing Keynote. You won’t want to miss out on the presentations of the Dr. Jeff J. Clawson Leadership award and Research Poster Winner. We’ll end with a captivating keynote delivered by Thurl Bailey, former NBA player and singer-songwriter, deliver an engaging keynote speech filled with wit and wisdom. Sponsored by: FirstWatch
View/download our handouts
AEDR Dispatch in Depth Podcast (March 12, 2024)
You can listen here: FirstWatch: Better Together with Carlynn (Page) Crampton
Academy Analytics Overview by Carlynn (Page) Crampton (7-1/2 minutes)
April 14-17 | Marriott World Center | Orlando, FL
See map below for location of our FirstWatch booth.