See how Middlesex-London Paramedic Service enhanced their operational effectiveness and improved their outcomes, as well as prioritized the health and wellness of their providers
Background
Middlesex County is home to the city of London, which is surrounded by a largely rural area in southwestern Ontario, Canada. The total county has a population of 650,000 and covers 3,317.27 square kilometers (just over 2,000 square miles). The Middlesex-London Paramedic Service is responsible for providing 24/7 care to the city as well as the surrounding area. This private service, which runs 29 ambulances out of 13 stations, responds to approximately 94,000 calls per year. The 245 full-time and part-time EMS staff are a combination of Primary Care Paramedics (PCP) and Advanced Care Paramedics (ACP).
The Need
The Middlesex-London Paramedic Service is tasked with managing the EMS care for both the large city center with a population of 500,000 plus the surrounding rural area with an additional 150,000 individuals. In order to effectively oversee the combined area, company supervisors must maintain an appropriate balance of units in the eld. They need to see a complete picture of where their units are at any given time to help predict strains in the system before they happen and to ensure that ambulance crews are providing adequate coverage of all service areas yet still getting some downtime during their shift.
