Automated workflows improve patient care
Situated just off the coast of Lake Michigan, North Shore Fire/Rescue (NSFR) is a public fire and EMS service providing fire/rescue and advanced life support (ALS) transport in a suburb of Milwaukee, Wisconsin. NSFR’s jurisdiction covers about 25 square miles, serving a population of 68,000 people. Last year, the department’s 105 employees responded to about 12,000 calls.
NSFR first employed FirstWatch in 2014 when Fire Chief Robert Whitaker was in the middle of a re accreditation process through the Commission on Fire Accreditation International. His software vendor went out of business overnight and because the vendor’s data was stored virtually, Chief Whitaker lost access to all of his department’s information. Panic set in, and he needed to nd a solution quickly. About 20 minutes after requesting a consultation with FirstWatch, Todd Stout, the company’s owner, called Chief Whitaker promising they would help NSFR. “If it’s an emergency for you, it’s an emergency for FirstWatch,” Chief Whitaker recalls Stout saying.