Customized software provides in-depth, fast, and reliable data analysis to gather insight on operations and staff performance
Background
Located just outside St. Louis, Missouri, the Metro West Fire Protection District (MWFPD) provides fire, EMS, and rescue services to an area of nearly 60 square miles. Averaging about 6,000 EMS runs and 2,000 re runs per year, MWFPD has served as an exclusively-ALS agency since 1981. Their re and EMS services are dispatched from a single PSAP, which follows the International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatch (EMD) protocols.
The Need
An accredited agency through the Commission on Fire Accreditation International (CFAI) in conjunction with the Center for Public Safety Excellence, MWFPD is required to provide data analysis of its performance. And with a busy agency to manage, Mike Digman, deputy chief of operations and training, needed a time-saving reporting platform. He tried two software solutions before finding FirstWatch in 2016, which provided faster, more reliable reporting mechanisms.
“Everything was superior,” says Chief Digman, referring to FirstWatch in comparison to previously used platforms. “It saves me days of work. It takes 30 seconds to run a report for a five-year data set that would have taken me a week to do manually.”
