Next-Level Data Analysis for 9-1-1 Calls
Background
The Milwaukee Fire Department (MFD) is the primary fire suppression, prevention, rescue, and emergency medical service for the city of Milwaukee. Many of the department’s 700 fire fighters are also paramedics who staff MFD’s 12 ambulances. The department operates a public safety answering point, which receives approximately 55,000 calls per year and provides dispatch for both fire and EMS services.
The Need
In recent years, the city of Milwaukee has been plagued by public health issues that require the MFD to go
beyond the 9-1-1 call. Like many cities across the country, they’re facing an opioid epidemic and a record-breaking death toll from overdoses. Milwaukee is also experiencing an uptick in gun violence, which includes mass shootings and the frequent victimization of children.
In response to these challenges, MFD sought new ways of getting follow-up assistance to patients to reduce the volume and frequency of calls. MFD developed extensive community outreach initiatives and partnered with a variety of agencies to create a continuum of care for their patients.
