Since a very early age, more than 340 million people across much of North America have been educated to call 911 for help, whether for a health emergency, to report a crime or call in a traffic collision. With 911 data, we know what happened, where it happened, when it happened, who was affected, and what public safety resources are required — all typically within a few minutes of the first call to 911. Using FirstWatch to analyze 911 communication call center data for police, fire, or EMS provides public safety, public health, and homeland security teams with the ability to be aware of situations and early indications of potentially harmful trends, patterns, or clusters of occurrences that could threaten citizens or first responders. Unlike conventional health surveillance data systems, public safety data systems are exceptionally time-sensitive with systematically gathered information such as medical symptoms, acuity and precise geographic locations of incidents. Additionally, 911 systems typically cover large geographic and metro areas enhancing the value of the analysis by providing a large catchment area.
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