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Above Average: What if your benchmarks suck? – Round 2

June 8

CTM-Above Average

View Recording

Jack Stout used to encourage EMS leaders to compare their performance to the best systems in the country. He said, “If you only compare to the systems in your area, how will you know if you’re not just the cream of the crap?” In this highly interactive session, Dave Williams shares a cutting-edge approach to looking at your EMS system. Most systems have a desire to achieve excellence, but their methods for getting there don’t work. Dave’s approach helps EMS leaders build the capability to understand and meaningfully improve their systems.

If this session left you curious, check out this blog post by Dr. Dave: https://www.davidmwilliamsphd.com/2019/09/05/quality-as-a-strategy/

If you’d like to learn more about your system’s vital signs, evaluate your ability to change and get results, and find some high-impact opportunities to improve contact Dave at dave@dmwaustin.com


Guest Expert:

Dave Williams

David M. Williams, Ph.D.

Dr. Williams is an improvement advisor who has applied the science of improvement worldwide. His experience includes consulting and teaching on the tools and methods of improvement, organizational system design, and change. He’s an old Austin paramedic and EMS consultant, he led leadership and improvement at the Institute for Healthcare Improvement (IHI) and served as faculty for the IHI Open School, Harvardx, and several universities. He is a senior improvement advisor of the Institute for Healthcare Improvement (IHI) and is a lead faculty for the Improvement Advisor Professional Development Program. He contributed to several EMS books including the just-released PreHospital Research Methods and Practice and is currently collaborating on an upcoming book: Quality as an Organizational Strategy.

Dr. Williams earned a B.S. in EMS Management, an M.S. in Emergency Health Services Management, and a Ph.D. in Organizational Systems where his research focused on the obstacles to patient-centric EMS system design.



Mike Taigman

Mike Taigman, MA, FAEMS

Mike uses more than four decades of experience to help EMS leaders and field personnel improve the care and service they provide to patients and their communities. Mike is the improvement guide for FirstWatch and a nationally recognized author and speaker. He was the facilitator for the national EMS Agenda 2050 project and teaches improvement science in the Master’s in Healthcare Administration and Interprofessional Leadership program at the University of California San Francisco. He will serve as host and facilitator for Conversations that Matter.


Rob Lawrence, MCMI

Rob has part-time roles as Director of Strategic Implementation for Pro EMS of Cambridge, Mass. and the Executive Director of the California Ambulance Association. Rob is also the Principal of Robert Lawrence Consulting. Rob served as the California COO with Paramedics Plus after nine years as the COO of the Richmond Ambulance Authority. Prior to that, he was the COO for Suffolk as part of the East of England Ambulance Service. He is a graduate of the UK’s Royal Military Academy Sandhurst, serving for 23 years as a Medical Support Officer. Rob is the Communications Committee Chair of the American Ambulance Association, a member of the EMS World Advisory Board, and an accomplished writer, broadcaster and international speaker.


June 8
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