patient-centered

March 17, 2026Read more...

Pinnacle Webinar Series ā€“ Patient Centered EMS Systems, Myth, Reality, and How To

The founding president of the Institute for Healthcare Improvement said, ā€œMost healthcare systems claim to be ā€˜patient centered. ' Iā€™m here to tell you thatā€™s a lie.ā€ Most EMS systems will say they put patients first, and then have schedules that promote fatigue; peer review QA systems that focus on providers, not patients, and measurement systems that inspire fear. During this interactive webinar, we will explore strategies to build and measure systems that are truly patient-centered.

November 2, 2020Read more...
CTM-Patient in back of ambulance

Patient-Centered QI and System Design

Most EMS systems claim to put the patient first, yet they still work 24-hour shifts, drive ambulances designed so that patients face the rear, and have QI systems that are not connected to the rest of the healthcare system. Facilitator Mike Taigman explored how to create a more patient- and people-centered EMS organization with Jeff Jarvis, MD, MS, EMT-P, medical director for Williamson County EMS and Marble Falls Area EMS; former paramedic and hospital executive Bill Atkinson, PhD, EMT-P; and Brian...