FirstWatch at Pinnacle 2025
July 14-18 | JW Marriott Desert Ridge Resort | Phoenix, Arizona
We are thrilled to be a Strategic Partner at this year’s Pinnacle conference and are looking forward to connecting with you all!
Stop by the FirstWatch Booth #51/52 and say hi, connect with one of our team members, visit us at the FirstWatch Hospitality Suite #6112 during open hours, or sign up for one of FirstWatch Meetings on Wednesday or Thursday. Full schedule below. Contact Sarah at skomes@firstwatch.net to join our User Meeting, schedule one-on-one time, or if you have any questions.
Join us for our 17th Annual FirstWatch EMS User Update Meeting
(OPEN to EVERYONE)
Tuesday, July 15
12:30 pm – 2:30 pm
Grand Canyon Ballroom 9-12
Todd Stout | Mike Taigman, MA, FAEMS | Other FirstWatch Team Members
FirstWatch users are data-informed progressive leaders. During this interactive session, the FirstWatch team will share new tools and capabilities, including strategies for managing hospital offload times, managing workload, improving clinical performance, determining which calls can be handled by BLS or a non-emergency unit, and more.
Open to everyone!
Sponsored by FirstWatch
Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.
View/download our handouts
FirstWatch
FirstPass
RIDES: Risk IDentification for Emergency Services (RIDES)
FirstWatch Fire
Academy Analytics
Helping More Helpers
Interactive Data Visualization (IDV) FAQs
Fire Operations Accreditation/Analytics
Module (FOAM)
Sessions we’ll be in and FirstWatch Suite hours:
Monday, July 14
Monday Evening Bonus Session:
Just in Time: A Collaborative Leadership Education Adventure
6:30 pm – 7:30 pm
Grand Canyon Ballroom 6
Mike Taigman, MA, FAEMS
Some of the most remarkable leaders in our world attend Pinnacle. It’s impossible for conference planners to anticipate everyone’s issues needs and desires. So we set aside this special Monday night session to create just in time education. In the spirit of improvisational comedy and the Grateful Dead, this session is unplanned, freeform, and always fun.
Mike Taigman is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.
8:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #6112 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Tuesday, July 15
17th Annual FirstWatch EMS User Update Meeting
(OPEN to EVERYONE)
Tuesday, July 15
12:30 pm – 2:30 pm
Grand Canyon Ballroom 9-12
Todd Stout | Mike Taigman, MA, FAEMS | Other FirstWatch Team Members
FirstWatch users are data-informed progressive leaders. During this interactive session, the FirstWatch team will share new tools and capabilities, including strategies for managing hospital offload times, managing workload, improving clinical performance, determining which calls can be handled by BLS or a non-emergency unit, and more.
Open to everyone!
Sponsored by FirstWatch
Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.
6:30 pm – 8:30 pm: Visit the FirstWatch Booth #51/52 for the Opening Reception
8:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #6112 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Wednesday, July 16
10:00 am – 4:00 pm: Visit the FirstWatch Booth #51/52
Eric Beck, President & CEO, ESO | Todd Stout, Founder & CEO, FirstWatch | Guillermo Fuentes, COO, Fitch & Associates
Public safety leaders are more reliant than ever on data science to drive informed decision-making. However, many agencies invest in technology designed for end users without considering the challenges of accessing and integrating back-end data. The result? A “black box” of information with untapped potential. This session brings together industry leaders who use data daily to uncover insights, connect disparate systems, and harness the power of Big Data. Learn how to break down data silos, extract meaningful analytics, and leverage data-driven strategies to improve operations and shape the future of public safety.
Facilitated by Guillermo Fuentes with First Watch & ESO
5:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #6112 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Thursday, July 17
10:00 am – 1:30 pm: Visit the FirstWatch Booth #51/52
FirstWatch Meeting (please RSVP)
4:15 pm – 5:15 pm: Data That Delivers: Help Shape What’s Next, in the FirstWatch Hospitality Suite (#6112)
To sign up, please email Sarah at skomes@firstwatch.net
5:15 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #6112 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Recording for the Pinnacle Webinar Series –
Rethinking EMS: Balancing Innovation and Patient Safety
Recorded May 20, 2025 (Runtime 41 minutes)
Some of our team below. Full list attending Pinnacle, below the cutouts…
Terry Fitch
Director of Sales
email
Todd Stout
Founder & President
email
(We realize from this 1985 picture of Todd as a flight medic that he still stands the same way.)
Mike Taigman
Improvement Guide
email
Carlynn Crampton
email
Dave Amaya
Regional Manager
email
Sally Olson-Nelson
Regional Manager
email
Phil Davis
Regional Manager
email
Register for Pinnacle 2025
JW Marriott Desert Ridge Resort | Phoenix, Arizona
We’re so excited to be here with you at Pinnacle! Are you looking to connect with a specific member of our team while you are here?
Todd Stout, Founder & President
858-395-1728 | tstout@firstwatch.net
Marc Baker, Partner & Vice President
619-977-4785 | mbaker@firstwatch.net
Mike Taigman, Improvement Guide
510-593-5730 | mtaigman@firstwatch.net
Chris Cunningham, Executive Strategist
903-276-8601 | ccunningham@firstwatch.net
Carlynn C. Crampton, Engagement Strategist
385-243-4697 | ccrampton@firstwatch.net
Terry Fitch, Director of Sales
858-444-0622 | tfitch@firstwatch.net
Phil Davis, Regional Manager
727-432-2312 | pdavis@firstwatch.net
Dave Amaya, Regional Manager
913-244-9445 | damaya@firstwatch.net
Sally Olson-Nelson, Regional Manager
727-463-9968 | sallyo@firstwatch.net
Scott Streicher, Regional Sales Manager
703-624-6059 | sstreicher@firstwatch.net
Darlene Davis, Senior Data Analyst – IDV
858-733-1609 | ddavis@firstwatch.net
Crawford Coates, Head of Marketing
619-961-5884 | ccoates@firstwatch.net
Sarah Komes, Sales and Marketing Coordinator
405-465-9988 | skomes@firstwatch.net
Matthew Weinberg, Product Manager
512-557-7202 | mweinberg@firstwatch.net
Val Popovich, Business Analyst
760-448-5673 | vpopovich@firstwatch.net
Jake Weaver, Systems Integration Manager
760-658-9826 | jweaver@firstwatch.net
Armando D. Verdugo, Clinical Specialist
619-386-3784 | averdugo@firstwatch.net
Want to schedule a one-on-one meeting with a member of our team in our Hospitality Suite? Please email Sarah Komes at skomes@firstwatch.net to get a time scheduled.
Find FirstWatch in the exhibit hall layout below:
