EMS Agencies

Across North America use FirstWatch to turn their raw data into useful, actionable information to improve operations, performance, clinical measures, and provide early warning for crucial events. FirstWatch uses automated EMS-centric reporting and real-time, web-based data visualization tools. User-defined data filters called “triggers” help monitor your team’s performance against defined operational objectives. Real-time data is displayed in dashboards and can be accessed on any mobile device connected to the internet.

Key features for EMS include:

  • A Variety of Data Sources

    Any information that is captured in a database (e.g., CAD, ProQA, ePCR, RMS) can be monitored by FirstWatch. The process is automated so there is no need for new training or any changes in how staff currently works.

  • Improved operational performance

    FirstWatch monitors key performance indicators (KPIs) in real time, such as response times, scene times and hospital drop-offs.

  • Improved clinical performance

    FirstWatch provides automated, real-time feedback on adherence to patient care protocols, enabling more effective quality improvement programs.

  • Dashboards make data easy to visualize

    KPIs are presented on dashboards so users can quickly and easily see the status of any dataset they wish to–and on any device that connects to the Internet.

  • Early warning utility

    At the same time it’s monitoring KPIs, FirstWatch can be set to alert for early signs of a chemical, biologic, radioactive or nuclear attack, or for naturally occurring epidemics or pandemics.

  • Sentinel event/situational awareness alerts

    FirstWatch can be used to reduce workload and increase awareness by automating key notifications for sentinel or situational awareness events, for example: reports of a suspicious package found at or near a high threat facility, STEMI, stroke, cardiac arrest, hazmat or MCI events to name a few.

  • Customized alerting

    When a FirstWatch trigger goes off, the user determines to whom and how an alert will automatically be sent–for example, pager, email, fax, text message, etc.

  • Pre-set or customized triggers

    Users can use pre-set triggers to provide alerts for common types of incidents, and can also have customized triggers for their specific needs.

  • Secure processes meet HIPAA requirements

    FirstWatch systems and processes ensure security, meeting or exceeding all HIPAA requirements on privacy.

Featured Products

FirstWatch Mobile App on iPad and phone

Automated, real-time data analysis; based upon user defined data criteria


Tracked via CAD, ProQA & ePCR data with automated alerting for EMS, Fire & PH

Pinellas FirstPass article

FirstPass® Quality Improvement
Automated review of every patient encounter (ePCR) w/ reports & scorecards

IDV screenshot

Interactive Data Visualization (IDV) Dashboard
Custom dashboard views with interactive drill-downs to individual incidents

Demand Analysis screenshot

Demand Analysis and Resource Planner™ Combo
Used to create the ideal schedule, based upon data & actual demand

ResilientFirst app on phone

Resilience Development App for Emergency Responders; custom content by user

EMS Resources

The posts below can also be found on our Health Intelligence page.