Fire departments are increasingly turning to technology and real-time data to measure performance and operational benchmarks using FirstWatch. This includes automated analysis and reporting against criteria established by the National Fire Protection Association (NFPA) criteria.
FirstWatch helps fire departments monitor and make sense of their data to improve performance and enhance situational awareness. FirstWatch uses automated fire-centric reporting and real-time, web-based data visualization tools. User-defined data filters called “triggers” help monitor your department’s performance against defined operational objectives, as well as provide early warnings and automated alerts for incidents such as bomb threats, hazardous material incidents, structural fires, multi-casualty incidents and more.
For sample Fire triggers, Click here.
Key benefits for Fire Departments include:
A variety of data sources
Any information that is captured CAD, Fire RMS or ProQA, can be monitored by FirstWatch. The process is completely automated so there is no need for new training or any changes in how staff currently works.
Improved operational performance
FirstWatch monitors key performance indicators (KPIs) in real time, such as; response times by zone, crew or unit or chute times, reflex times or turn out times, in addition to other key performance measures.
Comprehensive data analysis and dashboard views for Fire Management and Operations teams with views by Department Total, Fire Suppression, EMS, Hazmat, Tech Rescue, and Risk Response Categories defined by the customer, in addition to Annual Compliance Reports.
Dashboards make data easy to visualize
FirstWatch dashboards are viewable on iPad, iPhone (or other web connectable devices) so users can quickly and easily see the status of criteria.
Early warning utility
At the same time it’s monitoring KPIs, FirstWatch can also be configured to alert for early signs of a hazmat incident, CBRN attack, or for naturally occurring events like epidemics.
Sentinel event/situational awareness alerts
FirstWatch can be used to reduce workload and increase awareness by automating key notifications for sentinel or situational awareness events, such as reports of a suspicious package found near a high-threat facility, a hazmat call, house fire, or MCI events, to name a few.
When a FirstWatch trigger goes off, the user determines to whom and how an alert will automatically be sent–for example, pager, email, fax, text message, etc.
CPSE Sponsored Webinars
FirstWatch Fire Operations and Accreditation Monitoring and Reporting | 2021
Fire Operations Analytics Accreditation Module FOAM | 2020
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