Find FirstWatch at Pinnacle
August 9-13, 2021
Monday, August 9th
Dive into the Shark Tank: Turning Your Organization into an Innovation Incubator
1:00 pm – 4:45 pm
Presenters: Roxanne Shanks, MBA | Tom Judge | Mike Taigman, MA
Panel: Matt Streger, JD | Ed Racht, MD | Rob Lawrence
Effective innovation starts and ends with people and requires the use of data to measure effectiveness and progress. Across both people and data, leaders must recognize patterns of behavior, mindsets, and output to continually refine the approach. Innovation is an iterative process that never ends. It requires both vision and perseverance to move into new operational and leadership modes.
In this highly interactive seminar you will hear from leading experts in innovation in public safety and healthcare, share your stories of success and struggles with innovation and leave with specific strategies to help your organization move forward. You will also collaborate with other participants to develop an innovation project. The session will culminate with a special “EMS Innovation Shark Tank” during which groups will present their innovation ideas to a panel of EMS sharks and try to convince them their ideas are worth the investment of time and resources it takes to take your organizations to the next level.
You will learn:
- How to encourage innovation in a stagnant organization
- How to develop and sustain a culture of innovation
- Concepts and take-home strategies that can be implemented immediately
- Tools and tricks to help you “sell” innovative ideas to your teams
Faculty for this seminar include Roxanne Shanks, MBA, a partner with Fitch & Associates and CEO of LifeFlight Eagle Air Medical Program in Kansas City, Missouri; Tom Judge, executive director and co-founder of LifeFlight of Maine; and Mike Taigman, MA, an expert in healthcare improvement strategies and the improvement guide for Firstwatch. They will be joined by a panel of EMS “Sharks,” including Matt Streger, JD, a partner at Keavney & Streger, an EMS law firm, who has also held executive roles in several EMS agencies; Ed Racht, MD, chief medical officer, Global Medical Response; and Rob Lawrence, former chief operating officer of Paramedics Plus in Alameda County, California, and the Richmond Ambulance Authority.
It Starts with You: Modeling Healthy Behavior with Science-Based Strategies for Improving Wellness
7:00 pm – 8:00 pm
Presenter: Mike Taigman, MA
8:15 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Tuesday, August 10th
1 pm – 4 pm: FirstWatch EMS User Meeting
Join us for an afternoon of exploration into the cool new things we’ve developed and networking with FirstWatch users from all over the U.S. and Canada. With close to 50,000 triggers covering everything from finding a new fentanyl-heavy batch of heroin, monitoring wheels moving chute time, to tracking EMS “loyalty customers,” it’s hard to keep up with everything. This meeting is geared toward FirstWatch customers, but is open to all interested participants.
6:30 pm – 8:30 pm: Visit the FirstWatch Booth #19/20 for the Opening Reception
8:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Wednesday, August 11th
10 am – 3 pm: Visit the FirstWatch Booth #19/20
5 pm – 6 pm: Visit the FirstWatch Booth #19/20 for the evening networking reception
6:15 pm – 7:15 pm: Session TBD, in the FirstWatch Hospitality Suite #TBD
*Dinner provided, please RSVP to Michelle at: mmcclellan@firstwatch.net
Join us for a hands-on experience with our new ResilientFirst product. You’ll complete your own confidential assessment and be introduced to the Micro-Task system for developing resilience. Discuss ways to help your team become happier, mentally healthier, and better able to manage stress.
7:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Thursday, August 12th
7:45 am – 1:30 pm: Visit the FirstWatch Booth #19/20
Pandemic or Paranoia? Lessons learned from Coronavirus, Flu, and Ebola
10:45 am – 11:45 am
Presenters: Jon Krohmer, MD | Ray Barishansky, MPH | FirstWatch customer, Scott Dorsey, MS | Todd Stout
This year, 2019 Novel Coronavirus became the latest emerging infectious disease to threaten the globe, causing public health officials to take extreme measures in some parts of the world and tackle fear and misconceptions in others. At the same time, the Ebola outbreak continued in central Africa, out of the headlines but not off health officials’ radar. Meanwhile, the flu continues to sicken and kill more than coronavirus and Ebola combined. In this session, you’ll hear from experts at the federal, state and local levels who have been helping EMS systems and 911 centers prepare for handling individual patients and plan for significant outbreaks. Panelists will include Jon Krohmer, MD, director of the National Highway Traffic Safety Administration Office of EMS, who has been helping coordinate Federal guidance on coronavirus for EMS And 911; Ray Barishansky, MPH, deputy secretary for health preparedness and community protection at the Pennsylvania Department of Health; and Scott Dorsey, MS, assistant chief of planning with Snohomish County Fire District 7 in Washington, which participated in the transport of the first confirmed coronavirus patient in the US. The session will be moderated by Todd Stout, founder and president of FirstWatch, which has been helping communities prepare and monitor for coronavirus and other emerging illnesses.
Treating the Patient Not the Clock: How One System Transformed
10:45 am – 11:45 am
Presenter: FirstWatch customer Kevin Smith, Chief of Niagara EMS in Ontario
You know response times should no longer be the core measure an entire EMS system is designed around. Now, how do you take the next step and actually change your system? Kevin Smith, chief of Niagara EMS in Ontario, knows the answer. As call volume increased significantly, Niagara EMS was challenged to provide response time reliability without a large infusion of resources. They reviewed call data, studied the evidence and identified alternate care pathways for people not needing immediate response; then they used that information to develop a Clinical Response Plan. The plan allows Niagara EMS to deliver more tailored care to 911 callers, while also relieving financial pressure. Hear Chief Smith tell the story of how this system of more than 400 clinicians responding to nearly 100,000 calls each year transformed to one based on outcomes, not minutes and seconds.
4:15 pm – 5:15 pm: Session TBD, in the FirstWatch Hospitality Suite #TBD
*To sign up, please email Michelle at: mmcclellan@firstwatch.net
Meet with our FirstPass clinical experts and brainstorm ways to produce measurable results from your QI efforts. We will discuss cutting edge healthcare quality improvement ideas and novel ways to use FirstPass.
5:45 pm – 6:45 pm: Session TBD, in the FirstWatch Hospitality Suite #TBD
*Dinner provided, please RSVP to Michelle at: mmcclellan@firstwatch.net
A hands on demonstration of Resource Planner and it’s role in optimizing your schedule. Learn how it pairs with temporal and geographic demand analysis to build a schedule that works for your employees and your system.
7:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.
Friday, August 13th
Turning Learning into Action: Key Take-Aways from this Year’s Pinnacle
10:30 am – 11:30 am
Presenters: Roxanne Shanks, MBA | Mike Taigman, MA
After a fun, mind-expanding and energizing four days at Pinnacle, it can be challenging to sort through and make sense of all the new information and ideas you’ve absorbed. What long-held beliefs were up-ended? Which best practices do you want to implement right away?
Join nationally recognized author, speaker and consultant Mike Taigman, MA, and Fitch & Associates partner Roxanne Shanks, MBA, as they lead a robust conversation to help you answer these questions and design a strategy for implementing your favorite idea. To contribute to the real-time agenda for the session, visit firstwatch.net/pinnacle-wrap. We can’t wait to see you there and send you home ready to make a difference for your people, your organization and your community.
Note: Sessions and times may change.
Register for Pinnacle 2021
JW Marriott Desert Ridge Resort
Phoenix, Arizona
We’re so excited to be here with you at Pinnacle! Are you looking to connect with a specific member of our team while you are here?
Todd Stout, Founder & President
858-395-1728 | tstout@firstwatch.net
Marc Baker, Vice President & Partner
619-977-4785 | mbaker@firstwatch.net
Randy Skomsvold, Vice President & CFO
951-312-6800 | rskomsvold@firstwatch.net
Mike Taigman, Improvement Guide
510-593-5730 | mtaigman@firstwatch.net
John Selters, Director of Integration
619-838-5852 | jselters@firstwatch.net
Terry Fitch, Sales Manager
858-444-0622 | tfitch@firstwatch.net
Phil Davis, Regional Manager
727-432-2312 | pdavis@firstwatch.net
Carlynn Crampton, Regional Manager
385-243-4697 | ccrampton@firstwatch.net
Dave Amaya, Regional Manager
913-244-9445 | damaya@firstwatch.net
Ryan Maloney, Manager, Solutions Specialist – Clinical
505-250-6232 | rmaloney@firstwatch.net
Darlene Davis, Customer Care Consultant
760-658-9869 | ddavis@firstwatch.net
John Rodenhausen, Account Executive
760-390-7232 | jrodenhausen@firstwatch.net
Kevin Hammond, Manager
760-845-1137 | khammond@firstwatch.net
Want to schedule a one-on-one meeting with a member of our team in our Hospitality Suite? Please email sales@firstwatch.net to get a time scheduled.
Find FirstWatch in the exhibit hall layout below: