Effective innovation starts and ends with people and requires the use of data to measure effectiveness and progress. Across both people and data, leaders must recognize patterns of behavior, mindsets, and output to continually refine the approach. Innovation is an iterative process that never ends. It requires both vision and perseverance to move into new operational and leadership modes.

In this highly interactive seminar you will hear from leading experts in innovation in public safety and healthcare, share your stories of success and struggles with innovation and leave with specific strategies to help your organization move forward. You will also collaborate with other participants to develop an innovation project. The session will culminate with a special “EMS Innovation Shark Tank” during which groups will present their innovation ideas to a panel of EMS sharks and try to convince them their ideas are worth the investment of time and resources it takes to take your organizations to the next level.

You will learn:

• How to encourage innovation in a stagnant organization
• How to develop and sustain a culture of innovation
• Concepts and take-home strategies that can be implemented immediately
• Tools and tricks to help you “sell” innovative ideas to your teams

Faculty for this seminar include Roxanne Shanks, MBA, a partner with Fitch & Associates and CEO of LifeFlight Eagle Air Medical Program in Kansas City, Missouri; Tom Judge, executive director and co-founder of LifeFlight of Maine; and Mike Taigman, MA, an expert in healthcare improvement strategies and the improvement guide for Firstwatch. They will be joined by a panel of EMS “Sharks,” including Matt Streger, JD, a partner at Keavney & Streger, an EMS law firm, who has also held executive roles in several EMS agencies; Ed Racht, MD, chief medical officer, Global Medical Response; and Rob Lawrence, former chief operating officer of Paramedics Plus in Alameda County, California, and the Richmond Ambulance Authority.

Join us for an afternoon of exploration into the cool new things we’ve developed and networking with FirstWatch users from all over the U.S. and Canada. With close to 50,000 triggers covering everything from finding a new fentanyl-heavy batch of heroin, monitoring wheels moving chute time, to tracking EMS “loyalty customers,” it’s hard to keep up with everything. This meeting is geared toward FirstWatch customers, but is open to all interested participants.

Join us for a hands-on experience with our new ResilientFirst product.  You’ll complete your own confidential assessment and be introduced to the Micro-Task system for developing resilience.  Discuss ways to help your team become happier, mentally healthier, and better able to manage stress.

You know response times should no longer be the core measure an entire EMS system is designed around. Now, how do you take the next step and actually change your system? Kevin Smith, chief of Niagara EMS in Ontario, knows the answer. As call volume increased significantly, Niagara EMS was challenged to provide response time reliability without a large infusion of resources. They reviewed call data, studied the evidence and identified alternate care pathways for people not needing immediate response; then they used that information to develop a Clinical Response Plan. The plan allows Niagara EMS to deliver more tailored care to 911 callers, while also relieving financial pressure. Hear Chief Smith tell the story of how this system of more than 400 clinicians responding to nearly 100,000 calls each year transformed to one based on outcomes, not minutes and seconds.

Meet with our FirstPass clinical experts and brainstorm ways to produce measurable results from your QI efforts.  We will discuss cutting edge healthcare quality improvement ideas and novel ways to use FirstPass.

A hands on demonstration of Resource Planner and it’s role in optimizing your schedule.  Learn how it pairs with temporal and geographic demand analysis to build a schedule that works for your employees and your system.

After a fun, mind-expanding and energizing four days at Pinnacle, it can be challenging to sort through and make sense of all the new information and ideas you’ve absorbed. What long-held beliefs were up-ended? Which best practices do you want to implement right away?
Join nationally recognized author, speaker and consultant Mike Taigman, MA, and Fitch & Associates partner Roxanne Shanks, MBA, as they lead a robust conversation to help you answer these questions and design a strategy for implementing your favorite idea. To contribute to the real-time agenda for the session, visit firstwatch.net/pinnacle-wrap. We can’t wait to see you there and send you home ready to make a difference for your people, your organization and your community.