FirstWatch at Pinnacle 2025

FirstWatch users are data-informed progressive leaders. During this interactive session, the FirstWatch team will share new tools and capabilities, including strategies for managing hospital offload times, managing workload, improving clinical performance, determining which calls can be handled by BLS or a non-emergency unit, and more.

Open to everyone!

Sponsored by FirstWatch

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

Some of the most remarkable leaders in our world attend Pinnacle. It’s impossible for conference planners to anticipate everyone’s issues needs and desires. So we set aside this special Monday night session to create just in time education. In the spirit of improvisational comedy and the Grateful Dead, this session is unplanned, freeform, and always fun.

Mike Taigman is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

FirstWatch users are data-informed progressive leaders. During this interactive session, the FirstWatch team will share new tools and capabilities, including strategies for managing hospital offload times, managing workload, improving clinical performance, determining which calls can be handled by BLS or a non-emergency unit, and more.

Open to everyone!

Sponsored by FirstWatch

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

Volatile, uncertain, complex, and ambiguous, or VUCA for short, is used by many organizations to describe the dynamic nature of the environment and in the case of leadership, the skills required for success.

Uncertainty and complexity in EMS are not going away — and confusion will remain part of the mix. The next 10 years will be exceptionally volatile, with many make-or-break system decisions to be made.

To be successful in a VUCA environment Volatility must be tamed by Vision. Uncertainty has to lead to Understanding. · Complexity yields to Clarity. Ambiguity must yield to Action. In this session, Ed Racht, MD will outline strategies for the changing clinical environment, lifelong mentors and coaches Mike Taigman and Jay Fitch, PhD. will describe strategies to prepare for and enhance leadership skills, Bill Sturgeon, MPA former fire chief and city manager will describe unique strategies in the public sector and Anthony Minge, EdD will describe financial strategies and moderate this session.

Facilitated by Anthony Minge, EdD with Jay Fitch, PhD, Ed Racht, MD, Mike Taigman, Bill Sturgeon

Hundreds of concepts, ideas and solutions get presented each year at Pinnacle. It can almost be overwhelming. This interactive session provides a mechanism to capture some of the best solutions you’ve heard and put them into a take-home action plan.

Speakers: Rob Lawrence, Maria Beerman-Foat