Above Average: What if your benchmarks suck? – Round 2
Jack Stout used to encourage EMS leaders to compare their performance to the best systems in the country. He said, “If you only compare to the systems in your area, how will you know if you’re not just the cream of the crap?” In this highly interactive session, Dave Williams shares a cutting-edge approach to looking at your EMS system. Most systems have a desire to achieve excellence, but their methods for getting there don’t work. Dave’s approach helps EMS...
