FirstWatch at ESO Wave 2022

FirstWatch at ESO Wave 2022

April 19-22

Lots of ESO customers use FirstPass to make meaningful improvements in the clinical care they provide.

Come see us at booth #19-20 at ESO Wave for a Clinical QI overview using ESO data.

You can call or text if you have any questions.
Mike Taigman, Improvement Guide | 510-593-5730 |
Terry Fitch, Director of Sales | (858) 444-0622 |
Sally Olson-Nelson, Regional Manager | 760-658-9867 |
Dave Amaya, Regional Manager | (913) 244-9445 |
Michelle McClellan, Sales Experience Coordinator | (808) 640-5317 |

View/download our handouts

FirstWatch Handout-thumbnail


FirstPass Handout-thumbnail


Academy Analytics Handout

Academy Analytics

FirstWatch Fire Handout-thumbnail

FirstWatch Fire

Resilience First Aid Thumbnail

Resilience First Aid


Interactive Data Visualization (IDV) FAQs

How We’re Helping during COVID-19-thumbnail

How We’re Helping During Covid

FOAM FAQs Thumbnail

Fire Operations Accreditation/Analytics Module (FOAM) FAQs

Sessions we’ll be in:

Thursday, April 21

11:00am–11:45am CT
Flipping the Switch on Lights and Sirens Use in EMS
Douglas Kupas, EMS Medical Director, Geisinger EMS
Mike Taigman, Improvement Guide, FirstWatch

Lights and siren use by EMS is often equated with saving lives by getting there faster. However, the data and news flashes about emergency vehicle crashes tell a different story. It’s time to make our practices safer for providers, patients, and the communities we serve. This discussion will center around one of the nation’s first country-wide performance improvement collaboratives, the “EMS quality improvement partnership to reduce lights and siren use in EMS.” We’ll discuss real-world experiences and provide concrete ways for you to use improvement science techniques to generate and implement change in your own systems.

1:15pm–2:00pm CT
Putting the I in QI
Mike Taigman, Improvement Guide, FirstWatch

It’s easy to set up a QI program. It’s much harder to make meaningful improvements. Most EMS agencies have a function of some kind with the word quality in the title. Most of them have meetings, review ePCRs, and set their medics up with performance improvement plans. Lots of activity for little if any result. During this interactive session we will explore specific changes you can make so that your quality program produces meaningful and measurable results. Mike Taigman, FirstWatch’s Improvement Guide, has been helping EMS systems make things better for more than three decades. He teaches Improvement Science for two graduate schools: the University of California San Francisco’s MS in Healthcare Administration and Interprofessional Leadership and the University of Maryland Baltimore County’s MS in Emergency Health Services Management. He’s also faculty for the National Association of EMS Physicians Quality and Safety Course.

Friday, April 22

9:30am–10:15am CT
First Responder Stress Load
Mike Taigman, Improvement Guide, FirstWatch