It’s easy to set up a QI program. It’s much harder to make meaningful improvements. Most EMS agencies have a function of some kind with the word quality in the title. Most of them have meetings, review ePCRs, and set their medics up with performance improvement plans. Lots of activity for little if any result. During this interactive session we will explore specific changes you can make so that your quality program produces meaningful and measurable results. Mike Taigman, FirstWatch’s Improvement Guide, has been helping EMS systems make things better for more than three decades. He teaches Improvement Science for two graduate schools: the University of California San Francisco’s MS in Healthcare Administration and Interprofessional Leadership and the University of Maryland Baltimore County’s MS in Emergency Health Services Management. He’s also faculty for the National Association of EMS Physicians Quality and Safety Course.