FirstWatch at Pinnacle 2024

FirstWatch at Pinnacle 2024

Aug. 12-16, 2024 | JW Marriott Beach Resort, Marco Island, FL

We are thrilled to be a Strategic Partner at this year’s Pinnacle conference and are looking forward to connecting with you all!

Stop by the FirstWatch Booth #55/56 and say hi, connect with one of our team members, visit us at the FirstWatch Hospitality Suite #1160 during open hours, or sign up for one of FirstWatch Meetings on Wednesday or Thursday. Full schedule below. Contact Liz at lbogart@firstwatch.net to join our User Meeting, schedule one-on-one time, or if you have any questions.

Join us for our 16th Annual FirstWatch EMS User Update Meeting (OPEN to EVERYONE)

Circle Up With FirstWatch
Tuesday, August 13
2:00 pm – 4:00 pm
Location TBD
Todd Stout | Mike Taigman, MA

Our customer/partners lead some of the most data-driven EMS and Fire systems on the planet. They constantly push us to develop new solutions to vexing problems. Please join us to explore what we’ve been doing to:

  • Help with hospital wall time
  • Improve safety by decreasing the use of lights and siren
  • Create custom dashboards using improvement science-driven graphs
  • Help safely increase the use of BLS and community paramedics to free up other resources.
  • Address opioid overdoses
  • And much more

If you’re not yet a FirstWatch customer/partner this session will give you the opportunity to ask the folks who use us about what it’s really like working with us. If you’re already a customer, come learn about the new things we’ve created, explore innovative ways to use what you already have, and share your ideas for what you’d like us to do next. We will provide snacks! Open to everyone!

Sponsored by FirstWatch

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

View/download our handouts

FirstWatch Handout-2023 Thumbnail

FirstWatch

FirstPass-2023 Thumbnail

FirstPass

IDV FAQs 2023 Thumbnail

Interactive Data Visualization (IDV) FAQs

FirstWatch Fire 2023 Thumbnail

FirstWatch Fire

Academy Analytics 12-Pager Thumbnail

Academy Analytics

Helping MORE Helpers Thumbnail

Helping More Helpers

FOAM FAQs 2023 Thumbnail

Fire Operations Accreditation/Analytics
Module (FOAM) FAQs


Sessions we’ll be in and FirstWatch Suite hours:

Monday, August 12

Monday Afternoon Power Seminar:
Vision vs Action: Moving From Insight to Having Impact
1:00 pm – 4:45 pm
Jay Fitch, PhD | Mike Taigman, MA, FAEMS

Navigating uncertainty has become a leader’s toughest and most consistent task. The pace of change continues to accelerate. The single biggest challenge we face as leaders, team members, EMS/public safety organizations, and a profession at large is adapting fast enough to match the increasing uncertainty and complexity around us. And since all indications are that increasing volatility, complexity, and rapid change is the new normal, organizations will need to find new ways to mobilize caregivers to actively participate in gathering insights, creating solutions, and providing leadership to have impact.

Drawing on decades of experience, leadership veterans and future-oriented thought leaders Mike Taigman and Jay Fitch, PhD will dialogue with participants about leadership strategies, confronting crises, and influencing others to have real impact in their organizations and communities. This interactive session will delve into participant suggested topics of interest in a just-in-time format.

You will learn about several cornerstone issues including:

  • How to enhance organizational agility
  • Where to find timely and relevant information to increase impact
  • Encouraging meaningful communications in an increasingly electronic world
  • Building an inclusive culture
  • Changes and challenges faced by today’s leaders

Speakers: Jay Fitch, PhD, Mike Taigman


Monday Evening Bonus Session:
Unrehearsed Roundtable: Where Ideas Take Shape
6:30 pm – 7:30 pm
Mike Taigman, MA, FAEMS | Todd Stout

Most conference sessions are as carefully planned, constructed, and executed as an orchestral performance or a Rolling Stones concert. This “just in time” educational circle is more like improvisational jazz or a Grateful Dead concert. It’s unplanned, spontaneous, and lots of fun. We never know what will happen. Join us as we discuss whatever matters most to you at the moment. It could be hospital wall times, why annual performance evaluations suck and should be abolished from the planet, how to make field supervision more effective and fun, or anything else you’d like to discuss/learn about. Facilitated by Todd Stout, Founder and President of FirstWatch and Mike Taigman, Improvement Guide for FirstWatch and Assistant Professor UCSF.

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

8:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #1160 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Tuesday, August 13

16th Annual FirstWatch EMS User Update Meeting (OPEN to EVERYONE)

Circle Up With FirstWatch
2:00 pm – 4:00 pm
Location TBD
Todd Stout | Mike Taigman, MA, FAEMS | Other FirstWatch Team Members

Our customer/partners lead some of the most data-driven EMS and Fire systems on the planet. They constantly push us to develop new solutions to vexing problems. Please join us to explore what we’ve been doing to:

  • Help with hospital wall time
  • Improve safety by decreasing the use of lights and siren
  • Create custom dashboards using improvement science-driven graphs
  • Help safely increase the use of BLS and community paramedics to free up other resources.
  • Address opioid overdoses
  • And much more

If you’re not yet a FirstWatch customer/partner this session will give you the opportunity to ask the folks who use us about what it’s really like working with us. If you’re already a customer, come learn about the new things we’ve created, explore innovative ways to use what you already have, and share your ideas for what you’d like us to do next. We will provide snacks! Open to everyone!

Sponsored by FirstWatch

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

6:30 pm – 8:30 pm: Visit the FirstWatch Booth #55/56 for the Opening Reception

7:00 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #1160 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Wednesday, August 14

10:00 am – 4:00 pm: Visit the FirstWatch Booth #55/56

5:00 pm – 6:30 pm: Visit the FirstWatch Booth #55/56 for the evening networking reception

5:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #1160 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Thursday, August 15

Main Conference Session:
Leadership Series: Strategies for Leading in a Volatile Environment
9:00 am – 10:15 am
Anthony Minge, EdD | Jay Fitch, PhD | Mike Taigman, MA, FAEMS | Ed Racht, MD

Volatile, uncertain, complex, and ambiguous, or VUCA for short, is used by many organizations to describe the dynamic nature of the environment and in the case of leadership, the skills required for success.

Uncertainty and complexity in EMS are not going away — and confusion will remain part of the mix. The next 10 years will be exceptionally volatile, with many make-or-break system decisions to be made.

To be successful in a VUCA environment Volatility must be tamed by Vision. Uncertainty has to lead to Understanding. · Complexity yields to Clarity. Ambiguity must yield to Action. In this session, Ed Racht, MD will outline strategies for the changing clinical environment, lifelong mentors and coaches Mike Taigman and Jay Fitch, PhD. will describe strategies to prepare for and enhance leadership skills, Bill Sturgeon, MPA former fire chief and city manager will describe unique strategies in the public sector and Anthony Minge, EdD will describe financial strategies and moderate this session.

Facilitated by Anthony Minge, EdD with Jay Fitch, PhD, Ed Racht, MD, Mike Taigman, Bill Sturgeon

10:00 am – 1:30 pm: Visit the FirstWatch Booth #55/56

FirstWatch Meeting (please RSVP)
4:15 pm – 5:15 pmBrainstorming Focus Group, in the FirstWatch Hospitality Suite (Fiji Presidential #1160)
Join us to discuss your ideas for future FirstWatch products and features, including AI, enhancements, and anything else you can think of.
To sign up, please email Liz at lbogart@firstwatch.net

3:45 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #1160 for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Friday, August 16

Friday Session:
Best of Pinnacle 2024: From Concepts and Ideas to Implementable Take Aways
10:30 am – 11:30 am
Maria Beermann-Foat, PhD | Rob Lawrence

Hundreds of concepts, ideas and solutions get presented each year at Pinnacle. It can almost be overwhelming. This interactive session provides a mechanism to capture some of the best solutions you’ve heard and put them into a take-home action plan.

Speakers: Rob Lawrence, Maria Beerman-Foat


View Recording for the Pinnacle Webinar Series:
Meaningful Improvement Using Data

Recorded May 16, 2023 (Runtime 1 hour)


Some of our team below. Full list attending Pinnacle, below the cutouts…

Terry Fitch cutout

Terry Fitch
Director of Sales
email

Todd Stout Cut Out

Todd Stout
Founder & President
email

Todd Stout Flight Medic - 1985 (Photo courtesy of Steve Athey)

(We realize from this 1985 picture of Todd as a flight medic that he still stands the same way.)

Mike Taigman Cut Out

Mike Taigman
Improvement Guide
email

Carlynn Crampton cutout

Carlynn Crampton
email

Dave Amaya cutout

Dave Amaya
Regional Manager
email

Sally Olson-Nelson cutout

Sally Olson-Nelson
Regional Manager
email

Phil Davis cutout

Phil Davis
Regional Manager
email


Register for Pinnacle 2024

JW Marriott Beach Resort | Marco Island, Florida

JW Marriott Marco Island

We’re so excited to be here with you at Pinnacle! Are you looking to connect with a specific member of our team while you are here?

Todd Stout, Founder & President
858-395-1728 | tstout@firstwatch.net


Randy Skomsvold, Vice President & COO/CFO
951-312-6800 | rskomsvold@firstwatch.net


Mike Taigman, Improvement Guide
510-593-5730 | mtaigman@firstwatch.net


Katelyn Gilligan, Director of Project Management
951-719-0176 | kgilligan@firstwatch.net


Silvia R. Verdugo, MD, MPH, Medical Director
619-343-0893 | sverdugo@firstwatch.net


Carlynn C. Crampton, Engagement Strategist
385-243-4697 | ccrampton@firstwatch.net


Terry Fitch, Director of Sales
858-444-0622 | tfitch@firstwatch.net


Phil Davis, Regional Manager
727-432-2312 | pdavis@firstwatch.net


Dave Amaya, Regional Manager
913-244-9445 | damaya@firstwatch.net


Sally Olson-Nelson, Regional Manager
727-463-9968 | sallyo@firstwatch.net


Daniel Brown, Product Solutions Owner
559-643-9528 | dbrown@firstwatch.net


Darlene Davis, Senior Data Analyst – IDV
858-733-1609 | ddavis@firstwatch.net


Crawford Coates, Head of Marketing
619-961-5884 | ccoates@firstwatch.net


Liz Bogart, Sales and Marketing Coordinator
941-720-2296 | lbogart@firstwatch.net


Armando D. Verdugo, Clinical Specialist
619-386-3784 | averdugo@firstwatch.net


Matthew Weinberg, Product Manager
512-557-7202 | mweinberg@firstwatch.net


Want to schedule a one-on-one meeting with a member of our team in our Hospitality Suite? Please email Katelyn at kgilligan@firstwatch.net to get a time scheduled.

Find FirstWatch in the exhibit hall layout below:

Pinnacle 2024 Exhibit Hall Map