FirstWatch at Pinnacle 2024

Find FirstWatch at Pinnacle

Aug. 12-16, 2024
JW Marriott Beach Resort
Marco Island, Florida

We are thrilled to be a Strategic Partner at this year’s Pinnacle conference and are looking forward to connecting with you all!

Stop by the FirstWatch Booth #55/56 and say hi, connect with one of our team members, visit us at the FirstWatch Hospitality Suite #TBD during open hours, or sign up for one of FirstWatch Meetings on Wednesday or Thursday. Full schedule below. Contact Liz at lbogart@firstwatch.net to join our User Meeting, schedule one-on-one time, or if you have any questions.

Join us for our 16th Annual FirstWatch EMS User Meeting

Tuesday, August 13 (Open to everyone)
12:30 pm – 2:30 pm
Location TBD
Todd Stout | Mike Taigman, MA

Nearly all of the innovative things developed at FirstWatch started with a customer request. Their users tend to be some of the smartest data-driven leaders in EMS and fire service. They consistently develop new ways to lead, solve problems, and make improvements using data combined with improvement science. Please join them and dozens of their customers to learn about the new things they’ve developed. Share your ideas/requests for our next generation of FirstWatch data analysis/performance improvement tools. The session is open to all Pinnacle attendees but please register in advance.

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

View/download our handouts

FirstWatch Handout-2023 Thumbnail

FirstWatch

FirstPass-2023 Thumbnail

FirstPass

IDV FAQs 2023 Thumbnail

Interactive Data Visualization (IDV) FAQs

FirstWatch Fire 2023 Thumbnail

FirstWatch Fire

Academy Analytics 12-Pager Thumbnail

Academy Analytics

Helping MORE Helpers Thumbnail

Helping More Helpers

FOAM FAQs 2023 Thumbnail

Fire Operations Accreditation/Analytics
Module (FOAM) FAQs


(Sessions for 2024 coming soon)
Sessions we’ll be in and FirstWatch Suite hours:

Monday, August 12

Monday Morning Power Seminar:
Getting Results: New Ways of Thinking about Improvement Science & Performance Measures
8:00 am – 11:45 am
Maia Dorsett, MD, PhD | Mike Taigman, MA, FAEMS

Every EMS system on the planet has some kind of “quality” function. And yet, if you ask, very few of them have produced meaningful improvement. Only a small percentage use meaningful measures to track their performance. In this highly interactive session, we will explore how to think of measures that matter. You’ll learn how to use the four lenses of Improvement Science to make meaningful and measurable improvements in the things that matter most.

You will learn:

  • What to measure to know if your system cares for patients the way you hope (most don’t)
  • How to display your performance, so your team knows what needs attention and what does not
  • How to make meaningful and sustainable improvement where it matters most.
  • How to navigate resistance to change
  • Why leading through the lens of improvement science produces better results

Mike Taigman, MA, is Improvement Guide at FirstWatch and is recognized nationally for his writing and teaching around the use of data and quality. He teaches improvement science as an Assistant Professor at the University of California San Francisco and the University of Maryland Baltimore County. Maia Dorsett, MD, PhD is an Emergency Medicine and EMS physician and educator. She serves as the medical director for EMS education at Monroe Community College and is the Associate Regional Medical Director for Education & Quality for the Monroe-Livingston Region near Rochester, NY.


Monday Afternoon Power Seminar:
Shark Tank…Part 1: Return the Deep
1:00 pm – 4:45 pm
Remle Crowe | Maia Dorsett, MD, PhD | Thomas Judge | Rob Lawrence | Ed Racht | Mike Taigman, MA, FAEMS

Participants in this session are required to attend Part 1 & 2. Part 2 takes place Tuesday morning. Choose “Shark Tank Part 2: Season Finale” as your Tuesday morning Power Seminar. Each part is $195 for a total of $390.

The Shark Tank Power Seminar is back by popular demand in 2023, and this year the sharks have a bigger appetite! We’ve extended the seminar to two half days to give you more time for research, creativity and networking.

During this highly interactive seminar, you’ll work with a team of other participants to develop and pitch an innovation project. You’ll also hear from leading experts in innovation in public safety and healthcare, share your experiences driving change in your communities, and leave with specific strategies to help your organization move forward. The highlight of the seminar will be the “EMS Innovation Shark Tank,” where teams will present their innovation ideas to a panel of EMS experts and try to convince them that their ideas are worthy of investing time and resources. Join us and take your organization to the next level.

You will learn:

  • How to encourage innovation in a stagnant organization
  • How to develop and sustain a culture of innovation
  • Concepts and take-home strategies that can be implemented immediately
  • Tools and tricks to help you “sell” innovative ideas to your teams

Our 2023 Sharks are: Tom Judge, Executive Director and Co-Founder of LifeFlight of Maine; Mike Taigman, MA, Improvement Guide for FirstWatch; Ed Racht, MD, Chief Medical Officer, Global Medical Response; Rob Lawrence, Director of Strategic Implementation with Pro EMS and Executive Director of the California Ambulance Association; Remle Crowe, PhD, Director of Research at ESO.

sponsored by ESO


Monday Evening Bonus Session:
Just in Time Leadership Education
7:00 pm – 8:30 pm
Mike Taigman, MA | Todd Stout

We never know what will happen in this collaborative session. Based on the principle “all teach, all learn,” the facilitators will start by brainstorming a list of hot topics. They will talk about anything that interests you. It could be why annual performance evaluations suck and should be abolished, why most EMS QI programs never improve anything, how EMT of the year programs destroy motivation or anything else you’d like to explore. Then we will create an instant agenda and teach each other. It sounds crazy, but it works.

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

8:30 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Tuesday, August 13

Tuesday Morning Power Seminar:
Shark Tank…Part 2: Season Finale
8:00 am – 11:45 am
Remle Crowe | Maia Dorsett, MD, PhD | Thomas Judge | Rob Lawrence | Ed Racht | Mike Taigman, MA, FAEMS

To attend this session, you must first attend “Shark Tank…Part 1: Return the Deep” that takes place Monday afternoon.

Shark Tank winners will be revealed in Shark Tank Part 2, a continuation from Day 1.

Prior to this session, teams will have diligently worked though the prior evening to come up with innovative solutions and entrepreneurial ideas that will be presented to the group and the Sharks. You’ll be certain to be entertained and come away with new ideas and ways to help your organization navigate to success.

Our 2023 Sharks are: Tom Judge, Executive Director and Co-Founder of LifeFlight of Maine; Mike Taigman, MA, an expert in healthcare improvement strategies and the Improvement Guide for FirstWatch; Ed Racht, MD, Chief Medical Officer, Global Medical Response; Rob Lawrence, Director of Strategic Implementation with Pro EMS and Executive Director of the California Ambulance Association; Remle Crowe, PhD, Director of Research at ESO.

16th Annual FirstWatch EMS User Update Meeting

12:30 pm – 2:30 pm
Location TBD
Todd Stout | Mike Taigman, MA

Nearly all of the innovative things developed at FirstWatch started with a customer request. Their users tend to be some of the smartest data-driven leaders in EMS and fire service. They consistently develop new ways to lead, solve problems, and make improvements using data combined with improvement science. Please join them and dozens of their customers to learn about the new things they’ve developed. Share your ideas/requests for our next generation of FirstWatch data analysis/performance improvement tools. The session is open to all Pinnacle attendees but please register in advance.

Todd Stout is the founder and CEO of FirstWatch, a Pinnacle Strategic Partner. Mike Taigman, MA, is the Improvement Guide for FirstWatch and was the facilitator for the EMS Agenda 2050 project.

6:30 pm – 8:30 pm: Visit the FirstWatch Booth #14/15 for the Opening Reception

7:00 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Wednesday, August 14

10:00 am – 4:00 pm: Visit the FirstWatch Booth #14/15

5:00 pm – 6:30 pm: Visit the FirstWatch Booth #14/15 for the evening networking reception


Thursday, August 15

Main Conference Session:
Pinnacle Leadership Series: Change Management: Moving from Past to Future Solutions
9:00 am – 10:15 am
Kelly Cope | Jay Fitch | Ed Racht | Todd Stout

10:00 am – 1:30 pm: Visit the FirstWatch Booth #14/15

Change is hard, especially in EMS and public safety, where the nature of our work leads us to be more reactive than proactive. For our profession not just to survive but to thrive, change must occur across the board—from how we view staffing to our role in our communities, from how we measure our performance to our relationships with our colleagues in healthcare, and so much more.

Change management—getting your staff not just to accept but to embrace change—has to evolve with the times, with the new wants and needs of younger generations. It can be daunting and requires bravery, transparent communications and a clear sense of direction.

Ed Racht, MD, who has led his share of change, will host this thought-provoking session with a powerful panel of leaders. Joining Ed will be Jay Fitch, PhD, founding partner of Fitch & Associates; Todd Stout, CEO of FirstWatch; and Kelly Cope, chief of the St. Charles (Mo.) County Ambulance District.

Throughout the session, the panelists will evoke the experience and wisdom of the late EMS pioneers Jack Stout and Jim Page.

sponsored by FirstWatch

3:45 pm – midnight: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Friday, August 16

Friday Session:
Best of Pinnacle 2023 From Concepts and Ideas to implementable Take Aways?
10:30 am – 11:30 am
Maria Beerman-Foat | Rob Lawrence

Hundreds of concepts, ideas and solutions get presented each year at Pinnacle. It can almost be overwhelming. This interactive session provides a mechanism to capture some of the best solutions you’ve heard and put them into a take-home action plan.


View Recording for the Pinnacle Webinar Series:
Meaningful Improvement Using Data

Recorded May 16, 2023 (Runtime 1 hour)


Some of our team below. Full list attending Pinnacle, below the cutouts…

Terry Fitch cutout

Terry Fitch
Director of Sales
email

Todd Stout Cut Out

Todd Stout
Founder & President
email

Todd Stout Flight Medic - 1985 (Photo courtesy of Steve Athey)

(We realize from this 1985 picture of Todd as a flight medic that he still stands the same way.)

Mike Taigman Cut Out

Mike Taigman
Improvement Guide
email

Carlynn Crampton cutout

Carlynn Crampton
email

Dave Amaya cutout

Dave Amaya
Regional Manager
email

Sally Olson-Nelson cutout

Sally Olson-Nelson
Regional Manager
email

Phil Davis cutout

Phil Davis
Regional Manager
email


Register for Pinnacle 2024

JW Marriott Beach Resort | Marco Island, Florida

JW Marriott Marco Island

We’re so excited to be here with you at Pinnacle! Are you looking to connect with a specific member of our team while you are here?

Todd Stout, Founder & President
858-395-1728 | tstout@firstwatch.net


Randy Skomsvold, Vice President & COO/CFO
951-312-6800 | rskomsvold@firstwatch.net


Mike Taigman, Improvement Guide
510-593-5730 | mtaigman@firstwatch.net


Debbie Gilligan, Director of Product Development
951-970-1026 | dgilligan@firstwatch.net


Brian McCurdy, Product Designer
619-200-5170 | bmccurdy@firstwatch.net


Katelyn Gilligan, Director of Project Management
951-719-0176 | kgilligan@firstwatch.net


Silvia R. Verdugo, MD, MPH, Medical Director
619-343-0893 | sverdugo@firstwatch.net


Carlynn C. Crampton, Engagement Strategist
385-243-4697 | ccrampton@firstwatch.net


Terry Fitch, Director of Sales
858-444-0622 | tfitch@firstwatch.net


Phil Davis, Regional Manager
727-432-2312 | pdavis@firstwatch.net


Dave Amaya, Regional Manager
913-244-9445 | damaya@firstwatch.net


Sally Olson-Nelson, Regional Manager
727-463-9968 | sallyo@firstwatch.net


Daniel Brown, Product Solutions Owner
559-643-9528 | dbrown@firstwatch.net


Darlene Davis, Senior Data Analyst – IDV
858-733-1609 | ddavis@firstwatch.net


Ben Fecteau, Data Analyst
858-344-1099 | bfecteau@firstwatch.net


Mallie Juergens, Clinical Solutions Specialist
760-920-5485 | mjuergens@firstwatch.net


Crawford Coates, Head of Marketing
619-961-5884 | ccoates@firstwatch.net


Rob Lawrence, EMS Strategist
661-644-7797 | rlawrence@firstwatch.net


Want to schedule a one-on-one meeting with a member of our team in our Hospitality Suite? Please email Katelyn at kgilligan@firstwatch.net to get a time scheduled.

Find FirstWatch in the exhibit hall layout below:

Pinnacle 2024 Exhibit Hall Map