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Past Webinar

April 6, 2020Read more...
First responder and the ResilientFirst app coming out of a phone, resilience

Pinnacle Webinar Series – The Importance of Staying Connected While Practicing Physical Distancing: A Key Resilience Competency

Collaboration and relationships are a key component of resilience. The physical distancing required to slow the spread of COVID-19 and flatten the curve has moved us towards creative ways to be connected, from Zoom hugs to virtual happy hours. During this interactive session, we will discuss the science behind the importance of relationships and ways to keep this aspect of our world alive without sharing the virus. Presented by FirstWatch Improvement Guide, Mike Taigman.

March 12, 2020Read more...
First responder and the ResilientFirst app coming out of a phone, resilience

ResilientFirst™ Webinar: Keeping Your Cool

The ability to manage your emotions in the middle of a stressful situation is a hallmark of advanced resilience. During this webinar we explored the neuroscience behind emotions and learn tips, tricks, and strategies that you can use to develop your “cool” in any situation. Presented by FirstWatch Improvement Guide, Mike Taigman.

February 6, 2020Read more...
FOAM Travel Time Dashboard

FirstWatch Presents: Fire Operations Analytics/Accreditation Module (FOAM)

This new and innovative module provides dashboard views for Fire Management and Operations teams with views by Department Total, Fire Suppression, EMS, Hazmat, Technical Rescue and Medical Facility EMS in addition to the Annual Compliance Reports. Our Webinar presentation will include: An overview of the Automated Annual Compliance Report (CFAI Format V9) Bundle of Operations Report overview GIS Mapping Output of Compliance Reports Module Landing Page and Drill Downs This Webinar overview will provide a quick glimpse into a solution to meet your specific needs!...

January 16, 2020Read more...
First responder and the ResilientFirst app coming out of a phone, resilience

Building Your Resilience with Vision and Purpose

Building a resilient mind, body, and life requires several interconnected skills. Many neuroscientists believe that the ability to set and work toward a clear vision is the foundation on which all the others sit. The ResilientFirst system helps you develop the skills to set clear visions and achieve your goals. In this session FIrstWatch Improvement Guide, Mike Taigman will introduce the power of visioning for yourself and your organization. You’ll learn the five key questions that all leaders need answer...

October 25, 2019Read more...
Priority Dispatch, Academy Analytics on Computer

Academy Analytics Webinar Series | December 3, 2019

Using what you learned from research to make an improvement! | Once something has been proven to be helpful based on research, the next challenge is to spread or diffuse the practice so that most patients get the benefit of the new knowledge. In this session we will explore the science behind a concept and then talk about chartering and executing an improvement project. Isabel Gardett, Ph.D., the Director of Academics for the International Academies of Emergency Dispatch, will facilitate the...

September 18, 2019Read more...
First responder and the ResilientFirst app coming out of a phone, resilience

ResilientFirst Webinar – Enhance your team’s mental health!

Please join us for this overview of ResilientFirst, presented by Mike Taigman. You’ll have an introduction to the initial assessment and micro-task system for developing resilience and we'll discuss ways to help your team become happier, mentally healthier, and better able to manage stress. ResilientFirst is an easy-to-use, science-based way for emergency service and healthcare personnel to increase resilience in just a few minutes a day, preparing them to cope with stressors before they happen. Our vision is to make our...

September 9, 2019Read more...
Priority Dispatch, Academy Analytics on Computer

Academy Analytics Webinar Series | September 9, 2019

Understanding the Evidence: How to Consume, Interpret, and Use Research to Improve | We frequently make comments related to research and evidence, such as: "Does the data really support that?" "Studies show..." "There’s finally enough evidence to make a protocol change." What do these phrases really mean? Understanding the purpose of research, its place in our professional world, and how to assess the quality of a study improves your effectiveness as a leader or front line telecommunicator. In this interactive webinar,...

June 21, 2019Read more...
Resource Planner-QRDP Multi-Zone

Resource Planner Webinar Series

This is part of an ongoing series of webinars for Resource Planner™ customers. (If you’re not a Resource Planner customer, but are interested in attending, please contact sales@firstwatch.net.) This Month's Resource Planner Training Webinar: Demand Analysis Spreadsheet and Resource Planner Overview We are excited to introduce a new monthly webinar series to help walk you through Resource Planner, focusing on the powerful, but complex features and functionality. The first webinar in this series is on June 28th from 11am to 12pm Pacific...

March 27, 2019Read more...

Building Resilience to Prevent PTSD, Decrease Suicides, and Increase Happiness

The little black ribbon across a uniform badge or posted on social media signals that we’ve lost another one of our own. More and more of those tragic deaths are from suicide, leaving public safety professionals searching for ways to help our colleagues before it’s too late. One promising approach is focused on increasing resilience, defined as the ability to advance despite adversity—to handle day-to-day stressors and major events like school shootings and natural disasters without suffering serious psychological damage....

March 26, 2019Read more...
Academy Analytics dashboard outliers

Academy Analytics Webinar Series | May 17, 2019

Sign up for the free Academy Analytics Webinar Series to learn more. You’ll hear from colleagues as well as experts in the field of quality improvement about how you can use your data for quality improvement and operational awareness. Each webinar will feature a case study about how others are using this tool to enhance performance. In this webinar Mike Taigman, Mike Thompson, and Isabel Gardett, Ph.D., will facilitate this introduction to Academy Analytics and the science of quality improvement. Webinar Date:...

March 21, 2019Read more...
Opioid Overdose Data Elements per Data Source

Recommendations for Surveillance of EMS Data for Opioid Overdoses

An International Society for Disease Surveillance (ISDS) Webinar Following up on the poster presentation at ISDS 2019, Silvia R. Verdugo, MD, MPH, Mike Thompson, and Todd Stout of FirstWatch, will provide recommendations for mining EMS data to find opioid overdoses using approaches ranging from highly sensitive to very specific, depending on the need. These approaches are intended [...]

November 7, 2018Read more...
Demand Analysis

Not Your Father’s SSM

During this session, Todd Stout, the President of FirstWatch will show you the basics of SSM through the lens of today’s technology. Helping you provide the best possible care and service to your customers while taking good care of your teammates and your organization. Participants will receive a free copy of a sophisticated Excel template to help analyze your own system. Mike Taigman, FirstWatch’s Improvement Guide will facilitate the session. Webinar Date: November 7, 2018