Tag - Quality Improvement

The Prepared Warrior Podcast: Policing in a Pandemic | Mike Taigman

Before beginning a shift for the day, what is something those working in law enforcement can do to prepare themselves, knowing they are risking exposure to COVID-19? For those working in a leadership role, what is important for them to keep in mind? This pandemic has the potential to drag on for a long time, what are the possible effects of long-term heightened stress on first responders? Can you explain the concept of crisis rehearsal and how that could be beneficial for...

Opioids: How the City of Lowell, Massachusetts, is Fighting the Crisis

ICMA article delves into making real improvements within the opioid crisis, featuring our customer and friend Jon Kelley, Director of Operations, Communication, and IT for Trinity EMS, and FirstWatch Clinical Solutions Specialist, Sylvia Verdugo. Written by Audrey Fraizer, Managing Editor, Journal of Emergency Dispatch, International Academies of Emergency Dispatch.