FirstWatch at ESO Wave 2026

This isn’t a lecture — it’s a live, unscripted conversation. Join improvement gurus Mike Taigman and Remle Crowe for a fully interactive dialogue exploring the messy, human side of leading with data. Bring your toughest questions, your biggest frustrations, and your boldest ideas. In the spirit of “I’ll teach, we’ll all learn,” this co-created session will unpack how leaders turn information into insight, insight into action, and action into meaningful change. No slides. No scripts. Just real talk about leadership, culture, and data — and where they collide.

We’ve all seen it, dashboards nobody checks, QI projects dying in committee, metrics measuring everything except what matters. EMS quality management has a reputation problem we created ourselves. This session challenges conventional QM leadership. Instead of more charts and compliance checklists, we’ll build systems where data drives action and supports your people. Your numbers are only as powerful as your ability to get people to care. Most QI projects fail not from flawed analysis, but poor stakeholder engagement. Learn to communicate data that creates genuine organizational alignment. Call counts show volume. Call weight shows impact. We’ll explore measuring crew wellness, peer support integration, staffing intelligence, and time-on-task analysis, building systems that support your people, not surveil them. Whether presenting to city council, coordinating with stakeholders, or building tools for field supervisors, you’ll gain practical strategies for turning raw data into community outcomes. Quality improvement doesn’t fail from lack of data. It fails because we forget sustainability requires healthy, supported teams, not teams measured solely by turnout times and save rates.

More than 91 agencies using ESO also use FirstWatch to help identify risk, measure performance, and improve system outcomes. This powerhouse combo—a progressive ePCR, cutting-edge CAD, Fire RMS, and custom-built solutions—is making a real impact.

🔥 Join us and discover how agencies like yours are using these tools to:
✅ Automate most of your Quality Improvement review
✅ Optimize fire operations for real, measurable results
✅ Tackle opioid overdoses with data-driven strategies
✅ Slash ambulance wall time and improve hospital flow
✅ Elevate clinical performance at the system level
✅ Safely cut back on lights-and-sirens responses
✅ Match EMS resources to real-time demand
✅ Achieve CPSE Fire Accreditation with confidence
✅ Successful ESO LOGIS CAD integration
… and much more!

🚑 Who should attend?
If you’re a FirstWatch customer or just curious about how we help agencies like yours, this session is for you!

🔹 Don’t miss this chance to connect, learn, and level up your operations!