FirstWatch at ESO Wave 2025

April 22-25 | JW Marriott, Austin, TX

Lots of ESO customers use FirstPass to make meaningful improvements in the clinical care they provide.

Conference Website

Sessions and the FirstWatch User Meeting

Tuesday, April 22

2:30 pm – 3:15 pm
Spreading Improvement at Scale
Room 303/304
Mike Taigman, Improvement Guide, FirstWatch

Session Description - Click Here

If you were driving from San Diego Wild Animal Park to the Wild Leek Fruit and Juice Bar in Halifax, Nova Scotia , and had an MI, stroke, cardiac arrest, got stabbed, or overdosed on Fentanyl, the quality of EMS care, you’d get changes every 30-40 miles. Some EMS systems resuscitate more than half of their witnessed cardiac arrests, while others haven’t reanimated anyone. The truth is that while we’ve had “quality” functions in EMS for more than three decades, we suck at spreading best practices. In this session, we will explore the Institute for Healthcare Improvement’s Breakthrough Model for Collaboration used by NEMSQA to spread best practices across North America.

Wednesday, April 23

FirstWatch User Meeting – Open to Everyone

3:00 pm – 5:00 pm
Room 305
Todd Stout | Mike Taigman, MA | The FirstWatch Team

Session Description - Click Here

FirstWatch and ESO share some of the greatest customers on the planet. They are coming up with new ways to use data to improve the care they provide to patients, handle staffing issues, deal with ambulance “wall time” problems, implement community paramedic programs, and much more.

Please join our FirstWatch teammates and customers to learn what’s new, swap cool ideas from each other, and contribute your desires to what we will create in the future. We welcome anyone and everyone to this engaging session! Refreshments provided.

Thursday, April 24

2:30 pm–3:15 pm
The secrets of data-driven leaders

Room 205

Mike Taigman, Improvement Guide, FirstWatch

Remle Crowe, PhD, ESO

Session Description - Click Here

What do you get if you combine statistical process control charts with an empathic yet visionary leadership style? Today’s most influential leaders combine neuroscience and cutting-edge analytics with empathy and improvement science. You’ll learn their secrets in this fast-paced session.

Come see us at booth #1 at ESO Wave for a Clinical QI overview using ESO data.

Todd Stout, Founder & President | 858-395-1728 | tstout@firstwatch.net
Mike Taigman, Improvement Guide | 510-593-5730 | mtaigman@firstwatch.net
Matthew Weinberg, Product Manager | 512-557-7202 | mweinberg@firstwatch.net
Dave Amaya, Regional Manager | 913-244-9445 | damaya@firstwatch.net
Phil Davis, Regional Manager | 727-432-2312 | pdavis@firstwatch.net
Scott Streicher, Regional Sales Manager | 703-624-6059 | sstreicher@firstwatch.net
Sarah Komes, Sales & Marketing Coordinator | 405-465-9988 | skomes@firstwatch.net
Chris Cunningham, Executive Strategist | 903-276-8601 | ccunningham@firstwatch.net