We all have busy, complex EMS systems with more needs and more data from more sources than we have time and resources to use. A common issue heard from senior leaders around the country is the struggle to build a leadership team that knows how to blend the information that matters with the human aspects of our work to get the right things done. Todd will share lessons learned and best practices for identifying, measuring, improving, and teaching our teams the Things that Matter and ways to focus and improve them, even as our systems evolve rapidly.