FirstWatch at American Ambulance Association (AAA) Conference 2024

FirstWatch at American Ambulance Association (AAA) Conference 2024

April 22 – 24 | Gaylord Opryland, Nashville, TN

We are looking forward to seeing you at AAA! If you’d like to meet or have any questions, contact one of us that will be attending. Stop by booth #215 to say hi!

Todd Stout
Todd Stout
Founder and President
Randy Skomsvold
Randy Skomsvold
Vice President & COO/CFO
Silvia Verdugo
Silvia Verdugo, MD, MPH
Medical Director
Terry Fitch
Terry Fitch
Director of Sales
Mike Taigman
Mike Taigman
Improvement Guide

View/download our handouts

FirstWatch Handout-2023 Thumbnail


FirstPass-2023 Thumbnail


IDV FAQs 2023 Thumbnail

Interactive Data Visualization (IDV) FAQs

FirstWatch Fire 2023 Thumbnail

FirstWatch Fire

Academy Analytics 12-Pager Thumbnail

Academy Analytics

Helping MORE Helpers Thumbnail

Helping More Helpers

FOAM FAQs 2023 Thumbnail

Fire Operations Accreditation/Analytics
Module (FOAM) FAQs

Sessions and booth:

Monday, April 22

Booth Hours
12:00 pm – 6:00 pm

Tuesday, April 23

Booth Hours
10:30 am – 4:00 pm

Beyond the Call – Entrepreneurial Leadership from Stock Boy to Innovator
11:00 am – 11:50 am
Magnolia Ballroom

Todd Stout, Founder & President, FirstWatch
Rob Lawrence, Director of Strategic Implementation, Pro EMS

Todd Stout is a second-generation EMS leader, brought up in the ambulance world, his journey took him from Stock Boy through Paramedic to business owner and innovator. On that journey, Todd has had to lead a growing team, taking business, financial, and human factor decisions as well as focusing on growth, customer satisfaction, and reputation management. As Todd enters his sixth decade, he is also majoring in succession planning, business continuity and a pathway for his team to carry on the great work with the great products they have collectively generated. Todds journey, current plans and future intentions offer a potential road map for any EMS leader, and he is excited to share his thoughts in a one-on-one with AAA Committee Chair Rob Lawrence.

Getting Over the Wall – Measuring, Managing and Mitigating Ambulance Offload
2:00 pm – 2:50 pm
Magnolia Ballroom

Mike Taigman, Improvement Guide, FirstWatch
Steve Wirth, Page, Wolfberg & Wirth

Hospital delay, “holding the wall,” “ambulance patient offload time”—call it what you will, this is a major challenge to current EMS operations. It causes frustration, jams up systems, and may lead to patients having to wait to receive an EMS response.

Mike Taigman will lead a panel of international guests who will identify how they have addressed this issue through data, liaisons, and understanding. All will discuss approaches taken and how issues have been measured and managed and system flows restored.