FirstWatch at American Ambulance Association (AAA) Conference 2024
April 22 – 24
Gaylord Opryland, Nashville, TN
We are looking forward to seeing you at AAA! If you’d like to meet or have any questions, contact one of us that will be attending. Stop by booth #414 to say hi!
View/download our handouts
Sessions and booth:
Tuesday, April 23
Beyond the Call – Entrepreneurial Leadership from Stock Boy to Innovator
11:00 am – 11:50 am
Todd Stout is a second-generation EMS leader, brought up in the ambulance world, his journey took him from Stock Boy through Paramedic to business owner and innovator. On that journey, Todd has had to lead a growing team, taking business, financial, and human factor decisions as well as focusing on growth, customer satisfaction, and reputation management. As Todd enters his sixth decade, he is also majoring in succession planning, business continuity and a pathway for his team to carry on the great work with the great products they have collectively generated. Todds journey, current plans and future intentions offer a potential road map for any EMS leader, and he is excited to share his thoughts in a one-on-one with AAA Committee Chair Rob Lawrence.
Getting Over the Wall – Measuring, Managing and Mitigating Ambulance Offload
2:00 pm – 2:50 pm
Hospital delay, “holding the wall,” “ambulance patient offload time”—call it what you will, this is a major challenge to current EMS operations. It causes frustration, jams up systems, and may lead to patients having to wait to receive an EMS response.
Mike Taigman will lead a panel of international guests who will identify how they have addressed this issue through data, liaisons, and understanding. All will discuss approaches taken and how issues have been measured and managed and system flows restored.