FirstWatch at ESO Wave 2023
April 11-14
Lots of ESO customers use FirstPass to make meaningful improvements in the clinical care they provide.
Join us for our FirstWatch User Meeting – Open to Everyone
Wednesday, April 12th at 3:00pm–5:00pm CT
JW Marriott Ballroom 1
(See our full schedule below.)
Come see us at booth #107 at ESO Wave for a Clinical QI overview using ESO data.
Please call or text if you have any questions.
Todd Stout, Founder & President | 858-395-1728 | tstout@firstwatch.net
Mike Taigman, Improvement Guide | 510-593-5730 | mtaigman@firstwatch.net
Terry Fitch, Director of Sales | 858 444-0622 | tfitch@firstwatch.net
Crawford Coates, Head of Marketing | 619-961-5884 | ccoates@firstwatch.net
Sally Olson-Nelson, Regional Manager | 760-658-9867 | sallyo@firstwatch.net
Dave Amaya, Regional Manager | 913-244-9445 | damaya@firstwatch.net
Darlene Davis, Sr. Data Analyst | 858-733-1609 | ddavis@firstwatch.net
Daniel Brown, Solutions Specialist – Reports | 559-643-9528 | dbrown@firstwatch.net
Carlynn C. Crampton, Engagement Strategist | 385-243-4697 | ccrampton@firstwatch.net
Todd Blevins, Clinical Specialist | 619-990-2686 | tblevins@firstwatch.net
View/download our handouts
FirstWatch
FirstPass
Interactive Data Visualization (IDV) FAQs
FirstWatch Fire
Academy Analytics
Helping More Helpers
Fire Operations Accreditation/Analytics
Module (FOAM) FAQs
Sessions and the FirstWatch User Meeting
Wednesday, April 12
FirstWatch User Meeting – Open to Everyone
3:00pm–5:00pm CT
JW Ballroom #1, 4th Floor
Todd Stout | Mike Taigman, MA
FirstWatch and ESO share some of the coolest customers on the planet. They are coming up with new ways to use data to improve the care they provide to patients, deal with staffing issues, deal with ambulance “wall time” problems, implement community paramedic programs, and much more. Inspired by their requests and innovative ideas, our team is constantly creating new triggers, enhancing performance, and inventing new ways to help EMS systems care for their communities, their employees, and the health of their organization. Please join our gaggle of FirstWatch teammates and customers to learn what’s new, swipe cool ideas from each other, and contribute your desires to what we will create in the future. We welcome anyone and everyone to this engaging session!
Thursday, April 13
“The only person who likes change is a wet baby.” Roy Z-M Blitzer
Almost every improvement, innovation, software change, and problem fix require someone to do something different. During this interactive session, you’ll dive deeply into neuropsychology, organizational culture, and community reaction to change. You’ll learn specific strategies to deal with employee resistance, emotionally hijacked politicians, investigative news reporters, and more.
Learning Objectives:
- Understand the neuropsychology of threat.
- Understand the importance of active listening.
- Describe anticipatory empathy.
- Understand how to manage their own emotions related to change.
CE: Trauma Registry (ATS) and California Board of Nursing (Trauma Analytics). See agenda page for details.
Mark Twain said, “There are lies, damn lies, and statistics.” Do provocative headlines seduce you? When you see one of the hundreds of charts and graphs, you’re exposed to daily do you trust what it says? Between news sites, performance reports, and conference presentations, Statistical Duckery can easily lead you astray. In this highly interactive session, you’ll learn the tips, tricks, and traps to keep you on the right track.
Learning Objectives:
- Understand the value of displaying data over time.
- Explain how manipulation of the y-axis can lead to misinterpretation.
- Identify the problems with pie charts.
- Identify random and non-random variations.
CE: Trauma Registry (ATS) and California Board of Nursing (Trauma Analytics). See agenda page for details.
ESO Exhibit Map
