FirstWatch at ESO Wave 2024

FirstWatch and ESO share some of the coolest customers on the planet. They are coming up with new ways to use data to improve the care they provide to patients, deal with staffing issues, deal with ambulance “wall time” problems, implement community paramedic programs, and much more. Inspired by their requests and innovative ideas, our team is constantly creating new triggers, enhancing performance, and inventing new ways to help EMS systems care for their communities, their employees, and the health of their organization. Please join our gaggle of FirstWatch teammates and customers to learn what’s new, swipe cool ideas from each other, and contribute your desires to what we will create in the future. We welcome anyone and everyone to this engaging session!

In this interactive session we will explore data driven leadership through the lens of “difficult employees.” You’ll learn, why they are the way they are, how to work with them, and what you can do to make them your most important asset.

Learning Objectives:

• Participants will understand the neuropsychology of stress.
• Participants will understand the nature of resistance and how it can inform leadership action.
• Participants will understand strategies to have difficult conversations.
• Participants will understand ways to manage their emotional response to challenges in the moment.