FirstWatch at Navigator 2025

Discover how you can leverage the power of the IAED Data Center and the strategic insights of Academy Analytics by FirstWatch to gain unparalleled access to global trends, real-time data, comprehensive performance metrics, and robust tools for day-to-day management. Explore the synergistic benefits of integrating these powerful tools, including improved response times, heightened operational efficiency, enriched training programs, and deep research. Our expert panel will demonstrate practical applications, share success stories, and provide actionable insights to optimize your agency’s performance by elevating your data-driven strategies.

Our fast-paced, high-pressure, understaffed world has enough stress. Too often, telecommunication professionals point to leaders and supervisors as their primary source of stress. This interactive session will explore how effective mentoring of leaders can cultivate a culture that minimizes additional stress. You’ll learn practical coaching strategies to help leaders dial down their stress, activate their emotional intelligence, and use empathy and compassion to maintain performance while lowering stress. You will also explore the PIP Index to inventory your leadership style and how to use it while mentoring others.

This interactive session will provide leaders a brief overview of the power of peer support and how it can organically optimize working conditions for everyone in the communication center. Attendees will participate in a simple team-building exercise that will challenge them to think differently about peer support. This session will give leaders a new tool to check in on their employees and change the culture in their centers.

Discover how you can leverage the power of the IAED Data Center and the strategic insights of Academy Analytics by FirstWatch to gain unparalleled access to global trends, real-time data, comprehensive performance metrics, and robust tools for day-to-day management. Explore the synergistic benefits of integrating these powerful tools, including improved response times, heightened operational efficiency, enriched training programs, and deep research. Our expert panel will demonstrate practical applications, share success stories, and provide actionable insights to optimize your agency’s performance by elevating your data-driven strategies.

Don’t miss the chance to bookend your week with our Closing Keynote session! We’ll begin with the presentation of the Dr. Jeff J. Clawson Leadership Award and the Research Poster Winner, followed by an inspiring Closing Keynote delivered by Adam Timm. A 21-year public safety veteran, Adam is the founder of The Healthy Dispatcher and the author of Dispatcher Stress: 50 Lessons on Beating the Burnout and People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change. Known for his energetic and interactive style, Adam’s sessions are described as “captivating,” “thought-provoking,” and “incredibly engaging.” This is a session you won’t want to miss!