FirstWatch at Navigator 2026
Raising the Stakes: Excellence for Every Emergency
April 21-24 | MGM Grand | Las Vegas, NV
(We will also be attending the AAA Conference on April 20-22, at the MGM Grand)
We are thrilled to connect with you all at this year’s Navigator conference!
Stop by the FirstWatch Booth #300 and say hi!
Are you looking to connect with a specific member of our team while you are here?
Todd Stout
Founder & CEO
858-395-1728
tstout@firstwatch.net
Mike Taigman
Improvement Guide
510-593-5730
mtaigman@firstwatch.net
Carlynn Crampton
Solutions Success Manager
385-243-4697
ccrampton@firstwatch.net
Sally Olson-Nelson
Regional Manager – West Coast
sallyo@firstwatch.net
Sarah Komes
Account Executive
skomes@firstwatch.net
Terry Fitch
Director of Sales
858-444-0622
tfitch@firstwatch.net
Find us at Navigator:
Monday, April 20
FirstWatch Presidential Hospitality Suite
Spaces limited, so invitation required
Please visit us in booth #300 for an invitation, subject to availability
6:00 pm – 11:00 pm
Tuesday, April 21
Pre-Conference
5:30 pm – 7:30 pm
Exhibit Hall
6:00 pm – 7:30 pm
Exhibit Hall Welcome Reception
Evening Event
Visit the FirstWatch Booth #300 for the Exhibit Hall Gala
Take advantage of this valuable opportunity to explore the Exhibit Hall, engage with familiar faces, and establish connections with new acquaintances. You can also spend this time discovering the wide range of exceptional services and products presented by our exhibitors and sponsors.
FirstWatch Presidential Hospitality Suite
Spaces limited, so invitation required
Please visit us in booth #300 for an invitation, subject to availability
7:30 pm – 11:00 pm
Wednesday, April 22
11:00 am – 3:30 pm
Exhibit Hall
Visit the FirstWatch Booth #300
3:00 pm – 3:50 pm
Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center
Leadership
319
Speakers:
Carlynn (Page) Crampton, Engagement Strategist, FirstWatch
Matthew Miko, Director of Academics, Research, and Communications, IAED
Ty Wooten, ENP, Director of Government Affairs, IAED
Academy Analytics delivers actionable intelligence through comprehensive, near real-time insights that empower agencies to see both big picture and granular performance details. This collaboration between FirstWatch, IAED, and PDC provides ProQA users with powerful web-based dashboards driving operational excellence and enabling groundbreaking IAED research. Analytics within IAED’s Data Center Dashboard uses aggregated, de-identified data, enabling agencies to benchmark with agency-specific analytics. Join us to understand how this ecosystem helps optimize Priority Dispatch Protocols, improve response times, and advance emergency dispatch science.
7:00 pm – 9:30 pm
Attendee Party
Evening Event
Come ready to celebrate, mingle, and create lasting memories as we crank up the excitement at NAVIGATOR’s epic bash!
Thursday, April 23
8:00 am – 1:30 pm
Exhibit Hall
Visit the FirstWatch Booth #300
10:20 am – 11:10 am
Leading Through Conflict
Leadership
319
Speaker:
Mike Taigman, Improvement Guide, FirstWatch
In emergency communications, conflict can erupt from anywhere—a frustrated field crew, an out-of-touch boss, or tensions within the dispatch center. How you handle those moments can make the difference between escalation and resolution. This interactive practical session equips telecommunicators and leaders with proven tools to stay calm, think clearly, de-escalate tense situations, and create sustainable relationships.
Friday, April 24
10:45 am – 12:00 pm
Closing Keynote Session with Awards
General Session
Chairman’s Ballroom
Speakers:
Jerry Overton, President, IAED
Todd Stout, President and Founder, FirstWatch (Todd Stout will have a brief talk before the presentations of the Dr. Jeff J. Clawson Leadership award and Research Poster recipients.)
Don’t miss the opportunity to bookend your week with our Closing Keynote session. We’ll begin by presenting the Dr. Jeff J. Clawson Leadership Award and recognizing the Research Poster Winner, followed by an engaging and inspiring Closing Keynote from Jeff Civillico. A Las Vegas headliner, keynote speaker, and master storyteller, he blends humor, audience interaction, and powerful insights to deliver a memorable message. His high-energy presentation will leave you motivated, uplifted, and ready to carry the momentum forward.
Sponsored by: FirstWatch
View/download our handouts
FirstWatch
Academy Analytics
IAED Data Center and Academy Analytics
RIDES: Risk IDentification for Emergency Services (RIDES)
Helping More Helpers
Interactive Data Visualization (IDV) FAQs
FirstPass
FirstWatch Fire
Fire Operations Accreditation/Analytics
Module (FOAM)
AEDR Dispatch in Depth Podcast (April 8, 2025)
You can listen here: FirstWatch: Unafraid of Data with with Carlynn (Page) Crampton
Academy Analytics Overview by Carlynn (Page) Crampton (7-1/2 minutes)
April 21-24 | MGM Grand | Las Vegas, NV
See map below for location of our FirstWatch booth.
