FirstWatch at Navigator 2026

Academy Analytics delivers actionable intelligence through comprehensive, near real-time insights that empower agencies to see both big picture and granular performance details. This collaboration between FirstWatch, IAED, and PDC provides ProQA users with powerful web-based dashboards driving operational excellence and enabling groundbreaking IAED research. Analytics within IAED’s Data Center Dashboard uses aggregated, de-identified data, enabling agencies to benchmark with agency-specific analytics. Join us to understand how this ecosystem helps optimize Priority Dispatch Protocols, improve response times, and advance emergency dispatch science.

In emergency communications, conflict can erupt from anywhere—a frustrated field crew, an out-of-touch boss, or tensions within the dispatch center. How you handle those moments can make the difference between escalation and resolution. This interactive practical session equips telecommunicators and leaders with proven tools to stay calm, think clearly, de-escalate tense situations, and create sustainable relationships.

Don’t miss the chance to bookend your week with our Closing Keynote session! We’ll begin with the presentation of the Dr. Jeff J. Clawson Leadership Award and the Research Poster Winner, followed by an inspiring Closing Keynote. This is a session you won’t want to miss!