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Byline Crawford Coates

February 10, 2025Read more...

Stockton Fire Dept. Delivers Customer Service through Data

How this busy agency supports its neighbors and keeps up with demand with FirstWatch

  “The real advantage of FirstWatch,” says Michele Godina Machado, Administrative Analyst II at Stockton (Calif.) Fire Department, “is that I know the numbers are right. We say in this business that if it’s garbage in, then it’s garbage out. FirstWatch allows us to verify the accuracy of our data. So I know with a high level of confidence that when there’s a discrepancy in...

February 10, 2025Read more...
Mary Meeks

Mary Meeks Reflects on a Year as the 2024 Jack Stout EMS Fellow

Serving the People Behind the Data

  How do we add value to our community? “That has been stuck in my head as a huge and fundamental question,” says Mary E. Meeks, the 2024 Jack Stout EMS Fellow. As district chief at Chatham Emergency Services (CES), headquartered in Savannah, Ga., she saw the relevance of this question daily in her work. “What do we as an EMS agency do to add value to the community of Savannah? How do we...