Blog

July 4, 2012Read more...

More 911 Centers Are Using Real-Time Data to Improve Performance

(The Journal of Emergency Dispatch, 2012) By Jenifer Goodwin Last year Thomas McEntee, general manager for American Medical Response (AMR) in Riverside, Calif., was looking for ways to improve response times in his service area, which encompasses some 5,500 square miles and just under 2 million people. "When we started to drill down and look at each individual time interval and where there were opportunities for us to save a few seconds here or there, one area we decided to focus on was...

June 6, 2012Read more...

Helpful Tip: Improve Response and Operations by Monitoring Your System in Near Real-Time

Emergency response in Pima County, Ariz., has improved significantly since the Northwest Fire Rescue District deployed FirstWatch, which allows for close monitoring of each step in 911 call processing and fire/emergency medical services response. Find out how  For more information about Northwest Fire Rescue District’s success using FirstWatch read the release.

February 29, 2012Read more...

EMS Royal Flush

Download PDF (Journal of Emergency Medical Services, JEMS, February 2012)Against all odds, Jersey City Medical Center EMS reinvented itself and achieved five major national EMS recognitions. Their epic efforts set a new standard for overcoming adversity, EMS system redesign, clinical excellence and employee acceptance–and implementing electronic processes like FirstWatch was part of the solution.

February 20, 2008Read more...

Pandemic Flu and 9-1-1

Download PDF (Emergency Number Professional Magazine, Jan/Feb 2008)As a vital link to the public, and to the local public safety entities, 9-1-1 centers will play a central role in any local or regional pandemic flu strategy.