Articles

January 16, 2026Read more...

FirstWatch History, & Its Future: Marc Baker Looks Back

I sat down with Marc Baker, vice president and partner at FirstWatch, who is retiring from this position to spend more time with his family. Marc joined FirstWatch in 2002 and in the intervening 23 years has seen the firm grow exponentially, in terms of staff, technological capability, and scope. We wish him a happy and well-earned retirement.  -- Crawford Coates    How did you come to working with Todd and FirstWatch? Left to right: Jake Knight, Keith Griffiths, and Marc Baker...

February 10, 2025Read more...

Stockton Fire Dept. Delivers Customer Service through Data

How this busy agency supports its neighbors and keeps up with demand with FirstWatch   “The real advantage of FirstWatch,” says Michele Godina Machado, Administrative Analyst II at Stockton (Calif.) Fire Department, “is that I know the numbers are right. We say in this business that if it’s garbage in, then it’s garbage out. FirstWatch allows us to verify the accuracy of our data. So I know with a high level of confidence that when there’s a discrepancy in...