Articles

Stockton Fire Dept. Delivers Customer Service through Data

Crawford Coates2025-02-20T17:47:49-08:00

How this busy agency supports its neighbors and keeps up with demand with FirstWatch

  “The real advantage of FirstWatch,” says Michele Godina Machado, Administrative Analyst II at Stockton (Calif.) Fire Department, “is that I know the numbers are right. We say in this business that if it’s garbage in, then it’s garbage out. FirstWatch allows us to verify the accuracy of our data. So I know with a high level of confidence that when there’s a discrepancy in...