You’re Using “Accountability” Wrong
By Chris Cunningham How leaders in public safety and healthcare can reclaim a misunderstood word and use it to build cultures of honest, lasting improvement Definitions matter. You can have a seemingly productive conversation with someone and then each come away with completely different conclusions -- precisely because you weren’t agreed upon definitions to begin with. Smart leaders pay attention not only to the words they choose, but also to how those words are received. Over the years, one word I’ve seen...
