FirstWatch News

SNOPAC 911 Communications Center on Watch

To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013).

Debbie Gilligan Moves into New Product Strategist Role

As our new resident product strategist, Debbie Gilligan’s responsibilities include building long-term one-on-one relationships, identifying customer pain points, and serving as the product development “compass” for FirstWatch when it comes to effectively communicating the changing needs of our customers. For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drive her success. “It is my job to make sure we join forces with our customers to identify areas of...

FirstWatch to Monitor Crowds at Mardi Gras and Super Bowl

With huge crowds expected to descend on New Orleans for Mardi Gras and Super Bowl XLVII this winter, public safety and public health officials are deploying FirstWatch to make sure they have up-to-the minute information on potential safety threats. Read the release.

Minneapolis Rolls Out FirstWatch at APCO 

To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 911 call in real-time. Read the release.

FirstWatch Receives DHS SAFETY Act “Designation”

FirstWatch is now listed as “Designated” Homeland Security Technology on the DHS Safety Act website. FirstWatch was granted “Designation” status pursuant to the Support Anti-terrorism by Fostering Effective Technologies Act of 2002 (“SAFETY Act”) and Regulations to Support Anti-terrorism by Fostering Effective Technologies.

Helpful Tip: Improve Response and Operations by Monitoring Your System in Near Real-Time

Emergency response in Pima County, Ariz., has improved significantly since the Northwest Fire Rescue District deployed FirstWatch, which allows for close monitoring of each step in 911 call processing and fire/emergency medical services response. Find out how  For more information about Northwest Fire Rescue District’s success using FirstWatch read the release.