Press Releases

Mountain-Valley EMS Agency Deploys FirstWatch

Mountain-Valley EMS Agency Deploys Real-Time Situational Awareness Monitoring System Download the PDF Mountain-Valley Emergency Medical Services Agency (MVEMSA) is working towards deploying FirstWatch to monitor real-time dispatch data for the five county areas they serve: Alpine, Amador, Calaveras, Mariposa and Stanislaus. MVEMSA Executive Director Richard Murdock says, “The ability to see a complete picture of our system in real-time was the driving force in deploying our FirstWatch system. We are excited to use the FirstWatch system for compliance monitoring, early detection of...

SNOPAC 911 Communications Center on Watch

To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013).

FirstWatch to Monitor Crowds at Mardi Gras and Super Bowl

With huge crowds expected to descend on New Orleans for Mardi Gras and Super Bowl XLVII this winter, public safety and public health officials are deploying FirstWatch to make sure they have up-to-the minute information on potential safety threats. Read the release.

Minneapolis Rolls Out FirstWatch at APCO 

To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 911 call in real-time. Read the release.

Helpful Tip: Improve Response and Operations by Monitoring Your System in Near Real-Time

Emergency response in Pima County, Ariz., has improved significantly since the Northwest Fire Rescue District deployed FirstWatch, which allows for close monitoring of each step in 911 call processing and fire/emergency medical services response. Find out how  For more information about Northwest Fire Rescue District’s success using FirstWatch read the release.