Webinars

The upcoming presidential election will be a wild adventure for the U.S. (as well as future elections everywhere). In addition to deciding our vote, those of us in emergency services need to prepare for all kinds of election-related disruption. During this webinar, Bill Ott, the Cybersecurity Strategist for FirstWatch, will address: Cybersecurity Threats, Polling Place Safety, Election-Related Violence, Post-Election Unrest, Foreign Interference, and Voter Intimidation and Harassment. Our Data Analyst, Valerie Popovich, will also show you how geofencing and triggers can enhance your election safety.

Overdoses continue to plague communities throughout the US and Canada. One North American EMS system recently had 245 overdoses in a single day. Identifying, tracking, and mapping overdoses is key to effective intervention. During this engaging session, we explored cutting-edge technology that EMS systems use to tackle this problem in near real-time.

In this webinar we explored strategies for: sharing data with your team in an actionable way, make measurable and meaningful improvements in the things that matter to your community, team, and department, how properly wrangled data can improve your life as a leader, and sizing up your actual performance.

The FirstWatch Fire Operations Analytics/Accreditation Module (FOAM) provides you with accurate and verifiable data that produces consistent and creditable management information based upon the accreditation requirements of CFAI and from any combination of data sources that are required to report on the specific dimensions of importance to you.

Every EMS system has some “quality” function, yet very few have actually made anything better. During this interactive session, you’ll learn to use run charts and control charts, accurately analyze your performance data, and how to use it to make improvements that matter to your patients, your employees, and your organization.

The FirstWatch Fire Operations Analytics/Accreditation Module (FOAM) provides you with accurate and verifiable data that produces consistent and creditable management information based upon the accreditation requirements of CFAI and from any combination of data sources that are required to report on the specific dimensions of importance to you.

In this interactive session, FirstWatch Improvement Guide, Mike Taigman, and incoming National EMS Management Association President, Brooke Burton show you how senior leaders can take ownership of Quality Improvement.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

The International Academies of Emergency Dispatch (IAED), Priority Dispatch, and FirstWatch—the teams behind the Academy Analytics program that makes it easy to track, view, and use emergency communications center data—give us an insightful look into the why of data-driven decision-making. From providing insights to what is and isn’t working, to accurately determining if an issue is tied to a person, policy, or protocol, you’ll learn how the right tools can provide actionable information that makes a difference.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

The FirstWatch Fire Operations Analytics/Accreditation Module (FOAM) provides you with accurate and verifiable data that produces consistent and creditable management information based upon the accreditation requirements of CFAI and from any combination of data sources that are required to report on the specific dimensions of importance to you.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

These dialogues are open forums to explore resilience, all the things that cause stress in our lives, relationships, and more. Please join us for these monthly interactive sessions where everyone, including family members, is welcome. They will be held the second Friday of the month at 9am Pacific Time.

The strategy to overcome a disaster scenario is to mitigate or prevent them from occurring in the first place. Large public safety agencies at the national & international levels are the emergency release valve for tackling life saving activities. Join us for a fireside chat on emergency preparedness and disaster mitigation for large scale public safety scenarios.

The FirstWatch FIRE OPERATIONS AND ACCREDITATION MODULE (FOAM) provides you with accurate and verifiable data that provides consistent and creditable management information based upon the accreditation requirements of CFAI and from any combination of data sources that are required to report on the specific dimensions of importance to you.

Collaboration and relationships are a key component of resilience. The physical distancing required to slow the spread of COVID-19 and flatten the curve has moved us towards creative ways to be connected, from Zoom hugs to virtual happy hours. During this interactive session, we will discuss the science behind the importance of relationships and ways to keep this aspect of our world alive without sharing the virus. Presented by FirstWatch Improvement Guide, Mike Taigman.

This is an overview of the new features and training session on using them, as well as existing Academy Analytics features, to monitor your calls taken using the MPDS EIDS tool and/or Protocol 36. Geared toward those who have Academy Analytics, but is open to all.

The ability to manage your emotions in the middle of a stressful situation is a hallmark of advanced resilience. During this webinar we explored the neuroscience behind emotions and learn tips, tricks, and strategies that you can use to develop your “cool” in any situation. Presented by FirstWatch Improvement Guide, Mike Taigman.

An International Society for Disease Surveillance (ISDS) Webinar
Following up on the poster presentation at ISDS 2019, Silvia R. Verdugo, MD, MPH, Mike Thompson, and Todd Stout of FirstWatch, will provide recommendations for mining EMS data to find opioid overdoses using approaches ranging from highly sensitive to very specific, depending on the need. These approaches are intended […]

The negative consequences of burnout in EMS stretch well-beyond the individual and can affect entire organizations as well as the patients served. Nevertheless, most traditional interventions aimed to reduce burnout focus on the individual and fail to address the underlying systematic causes. In this session, Dr. Remle Crowe reviews the latest research and presents organizational-level strategies to meaningfully reduce and prevent burnout at your EMS agency.

While not isolated to the healthcare profession, pressures from the Paramedic Workforce are trending as one of the biggest issues for Paramedic Services (EMS) across Canada. From a noticeable increase in retirements, resignations, burn-out, low graduation rates to the challenges of the NEXT Generation labor force, health and wellness and work-life balances, there are growing pressures on how to address the dynamic environment of recruitment and retention in the Paramedic Workforce.

Learn what you can do to reduce the use of lights and sirens in your agency. Improve patient and provider safety and more effectively manage your resources.

In this installment, our presenters tackle re-entry tips for connecting with family after a difficult shift, the neuroscience of stress management, and strategies for making relationships work during challenging times.

In this webinar, FirstWatch Improvement Guide and UCSF professor Mike Taigman will share his decades of experience and research into human wellness and longevity, providing attendees with concrete, science-based steps to improve your health and lengthen your life.

This session will offer perspectives on what to know as you develop, implement and manage the many variables of legislations, health orders, collective agreements, policies, etc. on vaccination polices.

HOT (red light and siren) responses put EMS providers and the public at significant risk. Studies have demonstrated that the time saved during this mode of vehicle operation and that reducing HOT responses enhances safety of personnel, with little to no impact on patient outcomes. Some agencies have ‘dabbled’ with responding COLD (without lights and sirens) to some calls, but perhaps none as dramatic as Niagara Region EMS in Ontario, Canada – who successfully flipped their HOT responses to a mere 10% of their 911 calls!

During this interactive session we explored lessons learned, what we should be doing now, and strategies for handling things as they evolve.

Paramedic services have experienced a steadily increasing demand from palliative patients accessing 911 during times of acute crisis, and not wishing subsequent conveyance to ED.  Early data indicates that many of these patients are NOT already connected to palliative care teams, wish to remain in their homes and require symptom management.

This is a recording of a ET3 Medical Triage NOFO preparation webinar, held on April 20, 2021. This webinar helped many organizations prepare and submit their response.

A crowd-sourced educational stress management experience with Mike Taigman and Angela Leath for cops, firefighters, EMTs, paramedics and correctional officers

In this session, we presented the results of research study that has led to the generation of 10 guiding principles for paramedicine in Canada to consider in structuring the profession’s transition and evolution. Collectively, these principles provide a national coordinated vision and guidance on how to proceed within paramedicine in Canada, while permitting enactment in ways that are sensitive to local and contextual variation.

Across Canada, access to appropriate health care is an ongoing challenge, and pressures within our health care system – wait times, hospital overcrowding, patient backlog – have only been intensified by the COVID-19 pandemic. To address these challenges, integrated primary health care teams across the country are working to help patients receive the care they need in their homes and communities, where they are often happiest and healthiest.

The presentation provides an overview of research conducted from January to September, 2020. This study focused on frontline Paramedics and leaders across all Canadian provinces to determine what was working well in workplace violence prevention and how that might inform the development of a national WVPF and strategic issues agenda as a springboard for future research.

In this presentation, Dr. Agarwal presented a recent economic analysis from the paramedic service perspective demonstrating the potential impact CP@clinic can have for paramedic services. The cost-benefit analysis was discussed in detail, and implications for paramedic services discussed.

Knowing your High-Performance/High-Value financial metrics like cost and revenue per response, per unit hour, and per transport are crucial.  Further, changing payer mixes, payer policies and evolving service lines add to financial complexities.  This webinar will focus on the development, tracking, and evaluation of the key financial performance metrics that will prepare you for the dynamic changes occurring in the EMS industry.

Providing EMS can be inherently stressful. Unfortunately, there are a lot of accidental, unnecessary, artificially created sources of stress that make the experience of working in EMS harder than it needs to be.  In this session, we will explore (and shred) many traditional management practices that cause stress with little or no organizational benefit.

New York City was the epicenter for COVID-19 during March and April 2020.  Amid the overwhelming case load and mortality associated with COVID burdening our health system leaders and frontline providers in EMS were forced to make life and death decisions, often with too little time and too little information.  Dr. Redlener discussed the challenges faced and how we can be better prepared should we face another pandemic surge.

Montreal was one of the regions hardest hit by the COVID-19 pandemic in Canada. As the situation progressed, Urgences-santé had to adapt and innovate in order to face this new reality. With the shut down of several links in the prehospital survival chain, the paramedics were left alone to face this invisible enemy.

The need to optimize EMS operations has never been greater! Our profession is entering into one of the most challenging economic, clinical and human resources times in a generation.

Join Lexipol for an exclusive presentation featuring resiliency and leadership strategies from the front lines of law enforcement, clinical psychology and neuroscience. This webinar is intended for rookies all the way up to command staff.

During this month’s interactive webinar, which was the 14th COVID-19 Webinar of our series, we provided an update on COVID-19 with an emphasis on what’s changed and how it relates to paramedic services.

During this week’s interactive webinar, which is the 13th COVID-19 Webinar of our series, we summarized the timeline and progression of this pandemic, reviewed the information shared in our previous webinars, and lessons learned to date.

According to the American Heart Association (AHA), Stroke is the 5th leading cause of death in the United States. On average, there is a reported Stroke every 40 seconds in our nation. EMS has a pivotal role in the Chain of Survival, but what if there was a resource available to every EMS system that could help with Strokes? If you guessed the First First Responder (Dispatchers), you would be right. They are an untapped resource with valuable information to pass along to the many personnel in the Chain.

A new syndrome, now named MIS-C, has been identified in multiple countries in the past few weeks which seems to be associated with COVID-19 infection, even if COVID was asymptomatic or unrecognized. It manifests itself as a Kawasaki-like illness and/or as Toxic Shock-Like Syndrome.

In this installment, we had a follow-up discussion with Deputy Chief Shaughn Maxwell on the editable COVID-19 Procedure Manual used by South County Fire in Snohomish County, Washington. In our previous session on April 30th, Dr. Richard Campbell covered their approach to PPE Conservation, and gave a quick overview of their entire manual which received input from NASA and other experts on various subjects, including Human Factors, to enhance adoption and usability.

Continuing forward from our reoccurring COVID-19 Webinars, “A National Conversation” where we gather brief “snapshots” of current provincial and/or national states on a variety of pressing topics related to COVID-19. The focus in this webinar was on “Community Paramedics during a Pandemic.”

Continuing forward from our recent COVID-19 Webinars, “A National Conversation” where we gather brief “snapshots” of current provincial and/or national states on a variety of pressing topics related to COVID-19. The focus of this webinar was on “Supporting Staff during a Pandemic.”

Continuing forward from our recent COVID-19 Webinars, “A National Conversation” where we gathered a brief “snapshot” of current provincial and/or national states on a variety of pressing topics. The focus of this webinar was on Patient Management including IAED Protocol 36 and other topics.

Continuing forward from our most recent COVID-19 Webinar, “A National Conversation” where we gathered a brief “snapshot” of current provincial and/or national states on a variety of pressing topics, join us for this next installment delving into a few specific topics more specifically.