Pinnacle Webinar Series – Rethinking Quality Management from the Top Down

Pinnacle Webinar Series – Rethinking Quality Management from the Top Down

View Recording (1 hour)

Recorded April 19, 2022

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Airway Management

Every EMS system has some type of quality function. They brag about peer review, 100% chart audit, or how fully integrated training is with QI. Yet, when you ask them what they have actually made better, they look like a deer caught in the headlights.

In this interactive session, FirstWatch Improvement Guide, Mike Taigman, and incoming National EMS Management Association President, Brooke Burton show you how senior leaders can take ownership of Quality Improvement. You’ll see how you can improve resuscitation rates, pain management, 911 call to balloon time, the percentage of fires contained to the room of origin, and anything else that matters in your system. You’ll learn how to use data effectively and efficiently to make this happen.  This patient-centered approach helps you clarify what to monitor, how to track it, and how to make meaningful improvements.


Mike Taigman

Mike Taigman, MA, FAEMS has been involved with EMS quality improvement for 34 of his nearly 48 years in the industry. He serves as the Improvement Guide for FirstWatch a real-time data analytics and performance improvement support organization that, “Helps the helpers” improve their systems. He is also an Assistant Professor teaching improvement science in the MS – Healthcare Administration and Interprofessional Leadership program at the University of California San Francisco and the Masters of Emergency Health Services Management program at the University of Maryland Baltimore County.


Brooke Burton

Brooke Burton, is the Quality Improvement and Substance Manager for the Unified Fire Authority in Salt Lake City, Utah. She’s been involved in EMS quality improvement for two decades. Brooke is the President-Elect for the National EMS Management Association (NEMSMA). She serves as the Vice-President of the Board of the National EMS Quality Alliance (NEMSQA) and is on the faculty for the National Association of EMS Physicians (NAEMSP) Quality and Safety Course.

Webinar Date: April 19, 2022 | Recording Available

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