Total Quality Management: How Richmond Uses Technology to Enhance the QA/QI Process
The Richmond Ambulance Authority is featured in the July issue of JEMS magazine for their innovative approach to quality, continually measuring, analyzing and improving outcomes and processes across the entire organization.
Richmond Ambulance Authority uses FirstPass® technology to enhance and automate its Total Quality Management system. FirstPass automatically puts each patient care record through a series of tests, comparing documentation and patient care to agency protocols—allowing them to provide near real-time feedback to crews.
