Academy Analytics Webinar

Data Driven Decisions for Dispatch – the “Why” of Academy Analytics | January 11, 2022

The International Academies of Emergency Dispatch (IAED), Priority Dispatch, and FirstWatch—the teams behind the Academy Analytics program that makes it easy to track, view, and use emergency communications center data—give us an insightful look into the why of data-driven decision-making. From providing insights to what is and isn’t working, to accurately determining if an issue is tied to a person, policy, or protocol, you’ll learn how the right tools can provide actionable information that makes a difference.

What Academy Analytics Can do for You: What Treasures Are Hiding in Your Data? | May 26, 2021

View Recording Data is key to making informed decisions and strategic improvements. Priority Dispatch Corp. (PDC), the International Academies of Emergency Dispatch (IAED) and FirstWatch, the data analytics and improvement company, teamed up to create Academy Analytics (AA), a program that makes it easy to track, view and use your data, whether for individual team members or the entire emergency call center. From increased preparedness to streamlined workflows to mitigating training issues, you’ll be amazed at how AA can help....

Academy Analytics Webinar Series | December 3, 2019

Using what you learned from research to make an improvement! | Once something has been proven to be helpful based on research, the next challenge is to spread or diffuse the practice so that most patients get the benefit of the new knowledge. In this session we will explore the science behind a concept and then talk about chartering and executing an improvement project. Isabel Gardett, Ph.D., the Director of Academics for the International Academies of Emergency Dispatch, will facilitate...

Academy Analytics Webinar Series | September 9, 2019

Understanding the Evidence: How to Consume, Interpret, and Use Research to Improve | We frequently make comments related to research and evidence, such as: "Does the data really support that?" "Studies show..." "There’s finally enough evidence to make a protocol change." What do these phrases really mean? Understanding the purpose of research, its place in our professional world, and how to assess the quality of a study improves your effectiveness as a leader or front line telecommunicator. In this interactive...

Academy Analytics Webinar Series | May 17, 2019

Sign up for the free Academy Analytics Webinar Series to learn more. You’ll hear from colleagues as well as experts in the field of quality improvement about how you can use your data for quality improvement and operational awareness. Each webinar will feature a case study about how others are using this tool to enhance performance. In this webinar Mike Taigman, Mike Thompson, and Isabel Gardett, Ph.D., will facilitate this introduction to Academy Analytics and the science of quality improvement. Webinar...