Pinnacle Webinar Series – Patient Centered EMS Systems, Myth, Reality, and How To

Webinar Date: March 17 | 11 am – 12 pm PT
Registration Coming Soon

The founding president of the Institute for Healthcare Improvement said, “Most healthcare systems claim to be ‘patient centered. ‘ I’m here to tell you that’s a lie.” Most EMS systems will say they put patients first, and then have schedules that promote fatigue; peer review QA systems that focus on providers, not patients, and measurement systems that inspire fear. During this interactive webinar, we will explore strategies to build and measure systems that are truly patient-centered.

Presenters:

Mike Taigman, MA, FAEMS, FirstWatch Improvement Guide

A former paramedic, Mike has authored more than 600 articles in professional journals and worked with emergency services and healthcare organizations in 49 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia, and throughout Europe. He teaches improvement science as an Assistant Professor in the University of California San Francisco’s MS in Healthcare Administration and Interprofessional Leadership and as an Adjunct Professor in UMBC’s MA in Emergency Health Services Management. Mike has been recognized with some of the industry’s top awards, including the Keith Neely Award for Outstanding Contributions to the National Association of EMS Physicians, the Faculty Mentor of the Year by the Students of the UCSF Graduate Division, and the EMS Visionary Award from the American Ambulance Association for lifetime achievement.

Webinar Date: March 17 | 11 am – 12 pm PT