Announcements

Webinar Recording: Northwest Fire District Uses FirstWatch to Improve Performance

Our team had the pleasure of having a visit with Jim Long, Communications Coordinator at Northwest Fire District, AZ while he was in San Diego this week for the ESRI user conference. In this webinar Jim shares how their team uses our FirstWatch tools to improve their agency's performance and operations. He covers everything from how they purchased FirstWatch via Grant money, how they used our tools to get re-accredited, and the ways in which they are using FirstWatch...

Webinar Recording: PSO's and EMS – EMERG

Patient Safety Organizations are becoming an integral part of the safety of our our patients and caregivers. For the benefit of your agency and it's people, we highly recommend you learn more about the benefits of joining a Patient Safety Organization (PSO). Being part of a PSO can reduce legal exposure to issues found during your QI process and lead to better, safer, patient care. We are currently aware of two great options: the Center for Patient Safety and...

Webinar Recording: PSO's and EMS – Center for Patient Safety

Patient Safety Organizations are becoming an integral part of the safety of our our patients and caregivers. For the benefit of your agency and it's people, we highly recommend you learn more about the benefits of joining a Patient Safety Organization (PSO). Being part of a PSO can reduce legal exposure to issues found during your QI process and lead to better, safer, patient care. We are currently aware of two great options: the Center for Patient Safety and...

Webinar Recording: Richmond Ambulance Authority Uses FirstPass to Enhance QA/QI Process

The Richmond Ambulance Authority is recognized nationally for its innovative approach to quality, continually measuring, analyzing and improving outcomes and processes across the entire organization. Richmond uses FirstPass® technology to enhance and automate its Total Quality Management system. Rob Lawrence, Richmond's COO, and his team demonstrate how FirstPass automatically puts each patient care record through a series of tests, comparing documentation and patient care to agency protocols-allowing them to provide near real-time feedback to crews. Register Now to View Recording.

Webinar Thursday: Northwest Fire District, AZ

Join us Thursday, July 23rd at 1 pm PT learn how Northwest Fire District in Arizona has used our FirstWatch tools to improve their agency's performance and operations. Northwest Fire Communications Coordinator, Jim Long will share their FirstWatch story including why they chose FirstWatch, how they used our tools to get re-accredited, the ways in which they are using FirstWatch to monitor compliance to NFPA1221 and 1710 and much more.  

Webinars this week: Patient Safety Organizations and EMS

Patient Safety Organizations are becoming an integral part of the safety of our our patients and caregivers. For the benefit of your agency and it's people, we highly recommend you learn more about the benefits of joining a Patient Safety Organization(PSO). Being part of a PSO can reduce legal exposure to issues found during your QI process and lead to better, safer, patient care. We are currently aware of two great options: the Center for Patient Safety and Emergency...

Recap: EMS Compass Webinar Series

EMS Compass hosted a series of town-hall style webinars June 15-18, 2015 as a forum for members of the EMS community and other stakeholders to provide feedback on the quality and performance measures topics under consideration for further development and testing. Throughout the month of May 2015, EMS Compass held an open “Call for Measures,” and more than 400 measures were submitted through the initiative website. These webinars were the public’s chance to discuss the measures that were proposed and...

Webinar Features EMS Compass Call for Measures

We wanted to make you aware of an important national initiative, EMS Compass, one of the largest ever conducted by national Office of EMS, bringing together more than 50 experts in EMS and the science of performance management. In fact, two of them include former FirstWatch Medical Director Alex Garza, MD, Medical Director, and Debbie Gilligan, Product Strategist. Dr. Garza is a featured speaker in a webinar on the initiative, to be held Wed. May 13 at 2:00 pm EST....

FirstWatch Steps Up to Help Fire Departments with Real-time Fire Intelligence

In the last week we have received many urgent requests for FirstWatch information & potential assistance from Fire Departments across the US. These departments have reached out because they were subscribers to a SaaS fire department dashboard system called VineLight, which shut down their subscriber site with a few hours’ notice. While VineLight was not a real-time system like FirstWatch, these departments counted on the information it provided, and the sudden loss of that information could have negative impacts for the...

Webinar – Make the Most of Your TriTech CAD Data with FirstWatch

TriTech and FirstWatch have been business partners for more than a decade since their first interface integration in 2001. With over 50 shared customers across the U.S. & Canada, we brought together common customers to share with you how to get the most from your TriTech CAD data and how it can be integrated with FirstWatch to create powerful, actionable information... in near real-time at your fingertips. Hear best practices from three FirstWatch/TriTech users on how to best optimize the...

Debbie Gilligan to Chair Technology Developers Group for NASEMSO National EMS Performance Measures Project

We're so very proud to have our Product Strategist, Debbie Gilligan, as the chair of the Technology Developers Group for the National Association of State EMS Officials new national EMS performance measures project. Debbie will be helping to ensure that the benchmarks established can actually be measured using the electronic patient records systems currently available. Read the Article

International Webinar Discussion on Ebola

The Paramedic Chiefs of Canada continued their weekly international webinar discussion open to any public safety agency led by representatives from our FirstWatch team. These webinars are presented in association with the International Association of EMS Chiefs (IAEMSC), the National EMS Management Association (NEMSMA), and the International Academies of Emergency Dispatch (IAED). The second webinar held on Thursday October 16th included special guests Dr. Jeff Clawson and Dr. Conrad Fivaz of IAED, who explained the newly updated ProQA Emerging Infectious...

International Webinar Discussion on Ebola

With growing attention on the Ebola virus, the Paramedic Chiefs of Canada have began a weekly international webinar discussion open to interested participants led by representatives from our FirstWatch team. These webinars are presented in association with the International Association of EMS Chiefs (IAEMSC), the National EMS Management Association (NEMSMA), and the International Academies of Emergency Dispatch (IAED). This weeks webinar features special guest Chief Normal Seals, EMS Chief at the Dallas Fire Department who spoke to his agency's experience...

MD-SIG Members Nominated to Participate on NAEMSP Board

We are pleased to announce that two of our Medical Director Special Interest Group members have recently been nominated to participate on the National Association of Emergency Medical Services Physicans’s Board of Directors for the 2015 – 2017 term. Please join us in congratulating, Dr. Alex Garza, former FirstWatch Medical Director and Dr. David Slattery, Las Vegas Fire Rescue Medical Director! You can find details on the full list of nominees and voting information in the September Issue of...

Debbie Gilligan Moves into New Product Strategist Role

As our new resident product strategist, Debbie Gilligan’s responsibilities include building long-term one-on-one relationships, identifying customer pain points, and serving as the product development “compass” for FirstWatch when it comes to effectively communicating the changing needs of our customers. For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drive her success. “It is my job to make sure we join forces with our customers to identify areas of...

FirstWatch Receives DHS SAFETY Act “Designation”

FirstWatch is now listed as “Designated” Homeland Security Technology on the DHS Safety Act website. FirstWatch was granted “Designation” status pursuant to the Support Anti-terrorism by Fostering Effective Technologies Act of 2002 (“SAFETY Act”) and Regulations to Support Anti-terrorism by Fostering Effective Technologies.